Systems Analyst - Associate

UPMC is looking for a Systems Analyst Associate to join their team. This position will be a Hybrid role primarily remote however will at time require ON-SITE work.

Description

UPMC is seeking a Systems Analyst Associate to support the Epic Cupid (Cardiology) application. Under the general direction of management and senior IT leadership, this entry-level role provides analytical, technical, and operational support for cardiology systems and integrated clinical applications.

This position focuses on supporting day-to-day system functionality, assisting with application configuration, and contributing to initiatives that enhance cardiology workflows across the organization. The associate-level analyst will work closely with senior team members to develop knowledge of Epic Cupid functionality, clinical cardiology workflows, and system integrations.

Responsibilities:

+ Support the build, configuration, and maintenance of Epic Cupid, ensuring system design aligns with cardiology clinical and operational workflows (e.g., cath lab, echo, imaging).

+ Provide day-to-day application support by triaging, troubleshooting, and escalating issues while partnering with team members for resolution.

+ Collaborate with clinical and operational stakeholders to gather requirements, support workflow design, and contribute to system improvements.

+ Assist with testing activities, including developing and executing test plans for upgrades, enhancements, and implementations.

+ Maintain accurate documentation of system builds, workflows, and processes to support team knowledge and consistency.

+ Contribute to project work by completing assigned tasks, tracking progress, and supporting deliverables under the guidance of senior analysts.

+ Support system optimization efforts by identifying opportunities to improve workflows while balancing enterprise standards with department-specific needs.

+ Participate in training, reporting, and data validation activities to ensure system adoption, data integrity, and overall solution effectiveness.

Qualifications

* Familiarity with modern technology and application support through education or practical experience

* Clinical background in a hospital setting or healthcare IT experience required

* Strong organizational skills with the ability to prioritize work in a fast-paced environment

* Ability to work independently and collaboratively within a team-based environment

* Demonstrated understanding of IT fundamentals, including the System Development Life Cycle (SDLC)

* Strong written and verbal communication skills

* Highly motivated with a willingness to learn and grow within the role.

* Additionally, this position may be required to maintain standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Licensure, Certifications, and Clearances:

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UPMC is an Equal Opportunity Employer/Disability/Veteran