Data Analyst​/Release Management

Position: Data Analyst (Change/Release Management)
** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Data Analyst for our Release Management team within PNC's Technology organization, you will be based in Strongsville, OH, Pittsburgh, PA, Dallas, TX or Birmingham, AL.

We are seeking a detail-oriented Data Analyst to support our Release Management team. This role blends analytics, reporting, and operational insight to improve change management processes, enhance release visibility, and drive data-informed decision-making across IT and business stakeholders.

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Key Responsibilities

- Develop and maintain dashboards and reports to track change and release performance (e.g., success rates, cycle times, incidents).

- Analyze change management data to identify trends, risks, and improvement opportunities.

- Partner with Change & Release Managers to support governance, compliance, and process optimization.

- Build and manage dashboards in Tableau (or similar BI tools).

- Extract, transform, and analyze data from Service Now and other systems.

- Maintain and improve documentation in Confluence (process flows, reporting definitions, metrics).

- Support audit and compliance activities through accurate reporting and data validation.

- Provide insights and recommendations to improve change success rates and release quality.

- Collaborate with cross-functional teams (engineering, operations, PMO).

- Assist with light data engineering / basic development tasks (data prep, scripting, automation).

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Required Qualifications

- Experience in data analytics, reporting, or BI roles.

- Hands-on experience with Change Management or ITIL processes.

- Strong experience in:

o Tableau (or similar visualization tools)

o Service Now reporting/data extraction

o Data analysis (Excel, SQL preferred)

- Familiarity with Confluence for documentation and collaboration.

- Basic development/scripting skills (e.g., SQL, Python, or equivalent).

- Strong analytical thinking and ability to translate data into actionable insights.

- Excellent communication skills with both technical and non-technical stakeholders.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Provides support to the business and other internal IT organizations regarding data definition standards, architectures, and policies.

+ Provides support to business users for mining and interpretation of warehoused and operational data.

+ Plans and performs activities regarding designed data models for systems development.

+ Resolves metadata and data sourcing problems. Maintains metadata and data dictionaries.

+ Manages data definitions and data traceability within data repository to improve documentation and coordination.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be…