Internal Support Analyst

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Internal Support Analyst within PNC's Data Modeling and Analytics organization, you will be based in Pittsburgh, PA.

Additional Job Details:

Monday - Friday: 10:45 am-7:15 pm EST  in office 5 days a week

* Training will be for 6 weeks and training times will vary anywhere between 8am-7pm

Performs research in MDM (Master Data Management) & Power One to determine correct maintenance is needed.

Handles merges Customer corrections: DOB, name updates, tin/ssn, address, customer type.

Move Accounts and granting access reports. Handle the  CIH (Customer Information Hotline).

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Provides second line of support and leads problem solving and implementation efforts for customer problems. Specialty roles support a complex dedicated suite of products/services, service a sophisticated client base, and/or leverage an advanced process or tool to support PNC customers. Delivers CARES model to customers and service partners.

+ Identifies complex problems, troubleshoots and provides advice and resolution to assist users. Provides coaching / mentoring assistance for Internal Support Specialists.

+ Coordinates with other departments or functional areas and specialized units to resolve complex customer problems when necessary and escalate systemic issues.

+ Analyzes and makes complex decisions on documentation against regulatory and legal requirements with potential significant financial impact to customer and organization. Provides guidance to internal partners by decisioning complex escalated customer inquiries concerning products or services.

+ Reviews and maintains customer and account documentation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+  
** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+  
** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Accountability, Customer Complaint Resolution, Customer Support, Data Entry, Problem Resolution, Technical Support, Technical Troubleshooting

** Competencies*
* Customer Experience Management., Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Interpersonal Relationships, Problem Solving, Products and Services, Tech Savvy

** Work Experience*
* Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

** Education*
* Associates

** Certifications*
* No Required Certification(s)

** Licenses*
* No Required License(s)

** Pay Transparency*
* Base Salary:  $37,500.00 - $62,500.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

** Application Window*
* Generally, this opening is expected to be posted for two business days from 07/03/2026, although it may be longer with business discretion.

** Benefits*
* PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational…