Voice Technician

Voice & VoIP Technician
- Pittsburgh, PA

Timeframe
- July 2026 - early January 2027

40 hours
- Standard Business Hours

We are seeking an experienced Voice & VoIP Technician to support the installation, configuration, maintenance, and troubleshooting of enterprise voice communications systems within a hospital environment.

The technician will be responsible for supporting Cisco Unified Communications (CUCM), IP phones, voice gateways, voicemail, and related telephony infrastructure while ensuring minimal disruption to clinical and business operations.

This role requires strong customer service skills and the ability to work in secure, mission-critical healthcare environments.

• Install, configure, and support Cisco VoIP/IP telephony systems, including Cisco Unified Communications Manager (CUCM).
• Deploy, relocate, and troubleshoot IP phones, voice gateways, analog devices, and related telephony equipment.
• Perform Moves, Adds, Changes, and Deletes (MACD) for hospital users, departments, and clinical areas.
• Troubleshoot voice quality issues, call routing, voicemail, SIP, QoS, and network connectivity problems.
• Coordinate with network, infrastructure, and clinical IT teams to resolve telephony incidents.
• Maintain accurate documentation, inventory records, and update ITSM tickets for all work performed.
• Support emergency communication systems and ensure compliance with hospital operational and security standards.

• 3+ years of experience supporting Cisco VoIP and enterprise telephony environments.
• Experience with Cisco CUCM, Unity Connection, SIP, SCCP, voice gateways, and QoS.
• Knowledge of LAN/WAN networking fundamentals and structured cabling.
• Experience working in healthcare or other mission-critical environments is highly preferred.
• Cisco CCNA Collaboration or equivalent Cisco Voice certifications are a plus.