Educational Technology Specialist

Educational Technology Specialist

At The Children's Institute of Pittsburgh, we've built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we're forever proud of our team members who don't just make a career here – they make a difference.

Location:

1405 Shady Ave., Pittsburgh, PA 15217

Schedule:

Monday – Friday, Full Time, Onsite

• Serve as the first point of contact for technology support for school-based staff, students, and classrooms
• Respond promptly to hardware, software, A/V equipment, network, account access, and instructional technology issues; troubleshoot and resolve those issues; and document all actions taken
• Provide clear, accurate communication to end users regarding issue status, resolution steps, and expected timelines
• Provide classroom and event audiovisual support, including setup, testing, operation, and troubleshooting of presentation equipment
• Partner with teachers to integrate technology into daily instruction by identifying classroom needs, recommending appropriate digital tools, supporting lesson design, and modeling effective use of instructional software and devices
• Support onboarding of new employees by introducing school technology systems, account access procedures, classroom devices, communication platforms, help desk processes, and cybersecurity expectations

• Bachelor's degree in Computer Science, Information Systems, Instructional Technology, or related field required. Equivalent combination of technical training, certifications, and relevant school-based technology support experience may be considered.
• Minimum 2 years of experience providing IT or systems support, educational technology support, help desk service, device deployment, or technology training
• Experience in education, healthcare, or another mission-driven environment strongly preferred
• Familiarity with educational workflows, instructional schedules, student services, special education documentation needs, confidentiality requirements, assistive technology, and accessibility considerations preferred.
• Experience with education-focused applications including but not limited to Skyward, IEPWriter, and School Messenger preferred.
• Clearances
  
  Required:
  
  Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance

The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place – we can't wait to meet you! The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.