Technology Engineer Sr - Capacity Management

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Engineer Sr within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX, Denver, CO.

We are seeking a Senior Technical Engineer specializing in Capacity Management This role is responsible for ensuring system performance, scalability, and reliability through proactive capacity planning, monitoring, and optimization of infrastructure, database and application platforms. The ideal candidate will bring deep technical expertise across Windows, Linux, database and JVM-based applications. The individual will be customer focused with the ability to explain technical concepts in easy-to-understand terms.

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Key Responsibilities

Converged Infrastructure Optimization

- Optimize utilization across compute, storage, and network layers in tightly integrated systems.

- Identify inefficiencies across clusters, nodes, and storage tiers.

- Support cost optimization efforts by right-sizing resources.

Performance Engineering & Risk Mitigation

- Design and implement performance testing strategies to validate scaling capabilities.

- Proactively identify capacity constraints and systemic bottlenecks.

- Lead root cause analysis for performance degradation scenarios.

Incident Prevention & Support

- Contribute to root cause analysis of performance-related incidents.

- Develop preventative strategies to avoid capacity-related outages.

- Collaborate with SRE/operations teams on incident response.

Cross-Functional Collaboration

- Partner with SRE, Dev Ops, Cloud Engineering, and Application teams to align capacity with demand.

- Provide subject matter expertise for infrastructure design reviews and architecture boards.

- Mentor junior engineers and influence best practices across teams.

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Required Qualifications

- Experience in infrastructure engineering, with at least 3+ years focused on capacity management.

- Strong expertise in converged or hyperconverged infrastructure (e.g., VMware, Open Shift).

- Deep understanding of:

o Distributed systems and cluster-based architecture

o Storage systems (SAN, NAS, SDS)

o Network capacity and throughput management

- Experience with containerized environments (Kubernetes capacity planning).

- Experience with monitoring and observability platforms (vROps, Turbonomic, Dynatrace, Prometheus, Grafana, etc.).

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Preferred Qualifications

- Experience with large-scale enterprise or hyperscale environments.

- Familiarity with ITIL processes and operational excellence frameworks.

- Background in SRE, Dev Ops, or Platform Engineering.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Leads in the development of the most complex new and emerging technologies and selects appropriate platforms, integrates and configures solutions. Leverages technical knowledge and industry experience to design, build and maintain technology solutions.

+ Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.

+ Consults junior staff regarding complex issues and best practices.

+ Provides a systematic analysis on the most complex client requirements within the traceability framework and resolves any functional problems encountered.

+ Oversees the quality of complex project deliverables while ensuring that they are in compliance with relevant standards and processes.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred…