Systems Engineer

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are seeking a highly skilled and experienced Systems Engineer to join our IT team. This position will be full-time, onsite, and is a salaried position.

What You'll Do

• Improve server reliability and reduce repeat incidents through standard configurations and root cause fixes

• Raise patch and vulnerability remediation performance through consistent scheduling, validation, and reporting

• Improve recovery readiness through restore testing, clear runbooks, and predictable backup operations

• Reduce manual work through scripting and repeatable build processes

• Engineer and support Windows Server platforms across on-prem and Azure, including provisioning, configuration, and lifecycle management

• Own server patching and vulnerability remediation, including scheduling, validation, and rollback planning

• Own backup operations and recovery testing, including routine restore tests and documented recovery procedures

• Support identity and core platform services, including Active Directory, DNS, DHCP, and Group Policy operations in coordination with security standards

• Support virtualization and storage operations, such as VMware or equivalent, capacity checks, performance triage, and host health

• Support Azure operational needs tied to server workloads, including VM operations, images, RBAC assignments, tagging support, and monitoring

• Build and maintain monitoring and alerting for server and platform health

• Tune noisy alerts and define clear escalation paths

• Write and maintain automation scripts for routine operations using Power Shell and one additional scripting language where practical

• Participate in an on-call rotation and respond to after-hours incidents per established procedures

• Participate in incident response and after-action reviews. Drive root cause analysis and remediation plans with measurable follow-through

• Maintain runbooks, build standards, and documentation. Keep documentation current after approved changes

• Work within change control practices and coordinate planned maintenance with stakeholders

What You'll Need

Required:

• 4 or more years of hands-on experience supporting Windows Server in an enterprise environment

• Strong experience with patch management and server operations, including troubleshooting performance and availability issues

• Strong experience with backup and restore processes, including recovery testing

• Strong Power Shell skills used for automation and operational support

• Working knowledge of Active Directory, DNS, DHCP, and Group Policy operations

• Experience with virtualization platforms such as VMware vSphere, Hyper-V, or equivalent

• Experience supporting server workloads in Azure, including VM operations and basic Azure administration

• Experience providing Microsoft 365 administrative support, including Exchange and Share Point

• Experience supporting an enterprise voice and VoIP environment in a coordination role including incident triage and partner engagement

• Strong documentation and experience working within incident management and change control processes

• Office 365 Administrative duties, including Exchange and SharePoint and Cisco Call Manager oIP administration duties

Preferred:

• Basic Linux administration experience

• Experience supporting monitoring tools and log platforms

• Experience working in environments aligned to NIST or HIPAA controls

Physical Demands

• Ability to safely and successfully perform the…