Site Reliability Engineer (SRE) – Production Services

Automation Engineer

Mandatory

Skills:

1. Java Spring boot
2. Apache Kafka 3. Dev Ops 4. CI/CD automation Years of experience required: 8-10

Job Description:

Automation & Efficiency

· Automate the top 5 high-volume support and request types

· Build self-service and agent-driven solutions to reduce manual work

· Harden operational workflows for consistency, auditability, and resilience

· Implement auto-retry and backoff for recurring failure patterns

Reliability Engineering

· Define and manage Service Level Objectives (SLOs) for critical services and batch processes

· Apply error budget concepts to guide reliability and release decisions

· Improve batch reliability through standardized recovery patterns and monitoring

Observability & Metrics

· Build reliability dashboards tracking incidents, repeat issues, failure rates, and automation coverage

· Improve operational reporting and visibility across incidents, problems, and changes

Runbooks & Self-Service

· Develop and expand runbooks for key production scenarios

· Convert runbooks into automated remediation workflows

· Enable self-service for repeat operational requests

· Drive conversion of repeat incidents into permanent fixes and known problems

Self-Healing & Intelligent Operations

· Implement self-healing capabilities to minimize manual intervention

· Optimize alerting systems (e.g., Moogsoft) to reduce noise and improve signal quality

· Leverage automation and AI to resolve recurring issues with minimal human involvement