Site Reliability Engineer - Data Science & Analytics in Bank Operations

AZ - Phoenix

CO - Lakewood (80215)

PA - Pittsburgh (15219)

OH - Strongsville

TX - Farmers Branch

AL - Birmingham (35222)

Full time

R228647

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Site Reliability Engineer within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Denver CO, Phoenix CO or Dallas TX.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are seeking a Site Reliability Engineer to join our Site Reliability Center, supporting the continuous improvement of critical retail banking applications. This role focuses on developing monitoring solutions, operational dashboards, and data-driven insights that enhance application reliability, performance, and observability across the enterprise.

The ideal candidate has a blend of data analytics, dashboard development, and software operations experience, with a passion for transforming operational data into actionable insights. This individual will partner with engineering and support teams to build and maintain tools that improve service reliability and operational efficiency.

Key Responsibilities

- Design, build, and maintain operational and service reliability dashboards using Grafana and related visualization tools.

- Support ongoing continuous improvement initiatives for retail banking applications.

- Collaborate with cross-functional technology teams to gather requirements and develop reporting and monitoring solutions.

- Analyze application and operational data to identify trends, performance issues, and opportunities for optimization.

- Develop and maintain observability solutions that provide visibility into application health, performance, and reliability.

- Track and manage dashboard-related projects and initiatives from request intake through completion.

- Create reports, presentations, and metrics that communicate operational performance to technical and business stakeholders.

- Partner with Site Reliability and Engineering teams to improve monitoring strategies and operational processes.

- Contribute to the development and maintenance of internal tools supporting application monitoring and performance management.

Required Qualifications

- Bachelor's degree in Data Science, Computer Science, Information Technology, or a related field preferred or equivalent experience

- Experience building dashboards and data visualizations using Grafana or similar business intelligence/monitoring platforms.

- Understanding of application monitoring, observability, and software operations concepts.

- Experience analyzing and interpreting large data sets to support operational decision-making.

- Strong proficiency with Microsoft Excel, reporting, and data presentation.

- Ability to manage multiple projects and work effectively in a highly collaborative environment.

- Strong communication and stakeholder management skills.

Preferred Qualifications

- Experience with performance monitoring and observability platforms such as:

o Dynatrace

o Elastic

o Splunk

o Similar enterprise monitoring solutions

- Working knowledge of Python and/or Java.

- Experience supporting Site Reliability Engineering (SRE), Operations, or

Application Support organizations.

- Familiarity with retail banking or financial services environments.

- Experience developing automated reporting and monitoring solutions.

Ideal Candidate Profile

The successful candidate is a data-driven problem solver who enjoys partnering with multiple teams, translating operational requirements into meaningful dashboards, and driving improvements through observability and analytics. They thrive in project-based environments and possess a strong understanding of service reliability, monitoring, and operational excellence.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this…