Head of Enterprise Site Reliability Engineering; SRE; Hybrid

Position: Head of Enterprise Site Reliability Engineering (SRE) - Hybrid
Genesis
10 is currently seeking a AVP / Head of Enterprise Site Reliability Engineering (SRE) with our consumer finance lender firm client in their Pittsburgh, PA location. This is a Right to hire position.

Summary:

An experienced Site Reliability Engineering leader is needed to establish, lead, and scale a formal enterprise SRE capability. This is a contract-to-hire opportunity intended to convert to a full-time AVP-level position based on performance, organizational approval, and mutually agreed-upon terms. This leader will define the enterprise SRE strategy, operating model, governance framework, roadmap, and success measures while building and managing a centralized team focused on reliability, resilience, operational maturity, and engineering velocity across on-premises, hybrid, and cloud environments.

The role will drive the adoption of Service Level Indicators (SLIs), Service Level Objectives (SLOs), error budgets, observability standards, automation frameworks, incident management practices, and production-readiness expectations. The successful candidate will establish reliability as a measurable business and engineering outcome by creating repeatable patterns, paved-road standards, and operating practices that reduce toil and improve service performance. This is a strategic, hands-on leadership position requiring strong people leadership, executive communication, program development, and cross-functional influence.

The leader will partner with senior stakeholders across Technology, Product, Architecture, Security, Risk, Compliance, and Operations to make reliability a core product and platform capability. Responsibilities:
Establish the enterprise SRE strategy, vision, roadmap, operating model, and governance framework in alignment with business priorities, technology modernization, cloud adoption, and operational resilience goals. Build, manage, and develop a centralized SRE team, including defining roles, creating staffing plans, establishing performance expectations, coaching team members, supporting career development, and planning for succession. Define the SRE engagement model, including service tiers, onboarding criteria, production-readiness standards, intake and prioritization processes, and partnership expectations for product, platform, infrastructure, and application teams.

Define and operationalize enterprise reliability measures, including SLIs, SLOs, error budgets, availability targets, toil-reduction goals, incident metrics, change failure rate, mean time to detect, and mean time to restore. Establish error-budget policies and executive-level decision frameworks that guide tradeoffs among delivery velocity, operational risk, and service stability. Develop and govern enterprise reliability standards and reusable assets, including golden-signal frameworks, observability patterns, alerting standards, runbook templates, SLO dashboards, incident playbooks, and production-readiness checklists.

Advance incident management maturity through effective high-severity response, executive communications, blameless post-incident reviews, root-cause analysis, corrective-action tracking, and measurable reliability improvements. Oversee operational readiness, capacity planning, disaster-recovery validation, resilience testing, service-health reviews, and reliability risk management for supported platforms and critical business services. Drive automation and observability strategies that reduce operational toil, improve visibility, accelerate recovery, and enable scalable support models across hybrid and cloud platforms.

Identify, sponsor, and govern AI-enabled reliability capabilities, including alert-noise reduction, incident summarization, event correlation, runbook assistance, predictive operations, and approved automated remediation. Ensure AI-enabled operational capabilities are implemented with appropriate privacy, security, risk, compliance, auditability, and human-oversight controls. Partner with Security, Risk, Compliance, Audit, Architecture, Product, Development, Infrastructure, Cloud Operations, and Technology Operations leaders to embed reliability requirements throughout…