Summer IT Field Services Intern

Internship Opportunity

Join our team. Make a difference - for us and for your future.

FNB's IT Field Services internship provides hands-on experience supporting end-user technology across branch, corporate, and operational environments. Interns gain exposure to frontline IT support through the Tech Bar, endpoint device deployments, asset management, ticket management, and in-person customer support activities.

Working alongside experienced IT Field Services professionals, interns will help support device refresh initiatives, new hire onboarding, hardware inventory management, and walk-up technical support. The internship is designed to develop foundational technical support, customer service, documentation, and problem-solving skills while providing insight into how enterprise technology services enable employees across the organization.

This role serves as a pathway into entry-level IT support and infrastructure careers by providing practical experience with IT service management processes, endpoint technologies, asset governance, and customer-focused service delivery.

Internship

Duties and Responsibilities:

• Assist with deployment, configuration, and setup of laptops, monitors, peripherals, and mobile devices for new hires, refresh programs, and office moves.
• Provide first-level technical support through the Tech Bar and field support activities by assisting users with common hardware, software, and peripheral issues.
• Support IT asset management activities by updating inventory records, tracking equipment assignments, assisting with asset collection efforts, and maintaining accurate documentation.
• Update and maintain service requests, incident tickets, deployment records, and related documentation within the IT service management platform to support operational reporting and compliance requirements.
• Assist with conference room and meeting technology support, including basic troubleshooting of audiovisual and collaboration tools.
• Participate in process improvement initiatives, documentation updates, knowledge base maintenance, and other operational projects that enhance service delivery and user experience.
• Participate and attend FNB related events/trainings that are scheduled for all Summer Interns

Learning Objectives:

• Gain hands-on experience developing a foundational understanding of enterprise IT support operations, including endpoint deployment, incident management, service requests, inventory management, and customer support practices.
• Strengthen technical troubleshooting, communication, customer service, and problem-solving skills through direct interaction with employees and participation in day-to-day IT support activities.
• Learn how frontline technology support contributes to business productivity, risk management, operational efficiency, and overall employee experience.

Position Title:

Intern Business Unit:
Multiple

Reports To:

Varies Based on Assignment

Position Overview:

As an intern at F.N.B., you have the opportunity to experience daily what you learned in your finance or economics classes, see how banks work satisfying the needs of businesses and consumers, enhance leadership skills working with high-performing executives, learn the skills that differentiates F.N.B in the marketplace, understand interest rates and other key financial drivers, acquire credit skills key to portfolio health and learn complex regulatory compliance issues and more.

Possible positions include key support areas such as Finance, Marketing, HR, Project Mgmt. and Accounting.

Primary Responsibilities:

• Learn aggressively:
  Be open to new ideas and concepts, ask questions and be intellectually curious.
• Analyze:
  Improve the quality of decision making by doing appropriate and thorough analysis.
• Communicate well:
  Deliver information in a clear, logical and effective manner. Convey information both in writing and orally.
• Display Teamwork:
  Work well with others to achieve group goals.
• Get Results:
  Be accountable, responsible for the output of one's effort.
• Compliance/Integrity:
  Understand and follow all company policies and procedures.

Minimum Education:

High School or GED Minimum Years

Experience:

0 Special

Skills:

Needs to be officially enrolled in an undergraduate bachelor program with a major in areas such as Finance, Accounting, Marketing or Information Technology Special Licenses and Certificates: N/A

Physical Requirements:

N/A

Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements.

FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not…