AI Process Analyst - Exempt

Digital Transformation Professional

We are seeking a highly analytical, technically strong, and innovation-oriented professional to drive process re-engineering and digital transformation initiatives within Middle Office. This role will focus on redesigning and modernizing operational processes through the use of digital tools, automation, data, and AI-enabled solutions. The ideal candidate will bring strong technical capabilities, structured problem-solving skills, and a passion for improving how work gets done.

This individual will assess existing workflows, challenge legacy processes, and help design more scalable, efficient, and intelligent operating models.

Key Responsibilities

• Lead process re-engineering initiatives across Middle Office to simplify workflows, eliminate inefficiencies, and improve scalability, control, and transparency.
• Assess current-state processes, identify manual touchpoints, process breaks, and structural inefficiencies, and design future-state operating models.
• Use digital tools, automation, AI, and workflow technologies to transform legacy operational activities into streamlined, technology-enabled processes.
• Partner with operations, technology, product, and business stakeholders to understand pain points and develop practical re-engineering solutions.
• Translate business challenges into structured process designs, business requirements, and implementation roadmaps.
• Manage initiatives through the full project lifecycle, including intake, planning, requirements definition, execution, testing, implementation, and post-launch tracking.
• Use JIRA to support end-to-end project lifecycle tracking, including documenting epics, stories, tasks, milestones, dependencies, risks, issues, and delivery progress.
• Maintain clear and accurate project records in JIRA to promote transparency, accountability, prioritization, and stakeholder alignment across initiatives.
• Support the development of AI-driven and automation-led solutions for exception management, workflow routing, decision support, and productivity enhancement.
• Apply data analysis and process metrics to evaluate performance, identify bottlenecks, and measure the impact of re-engineering efforts.
• Drive continuous improvement by establishing governance, controls, and monitoring frameworks for redesigned processes.
• Contribute to transformation initiatives from ideation through execution, including testing, rollout, and change adoption.
• Create clear documentation, presentations, and business cases to support stakeholder alignment and decision-making.
• Promote a culture of innovation, simplification, and continuous process improvement across the organization.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Data Analytics, Information Systems, Finance, or a related field.
• Strong technical, analytical, and problem-solving skills.
• Experience in process re-engineering, business transformation, workflow redesign, or technology implementation.
• Experience with digital tools, workflow platforms, automation technologies, data solutions, or AI-enabled capabilities.
• Experience managing work through structured delivery and tracking tools such as JIRA.
• Ability to evaluate existing processes, identify root causes of inefficiency, and design scalable future-state solutions.
• Strong communication skills with the ability to work across business and technical teams.
• Demonstrated ability to learn new domains quickly and apply structured thinking in unfamiliar environments.
• Comfort operating in fast-paced, evolving environments with ambiguity and change.

Preferred Qualifications

• Experience with process mapping, process mining, workflow orchestration, robotic process automation, AI/ML solutions, or low-code/no-code tools.
• Familiarity with Python, SQL, Power BI, Tableau, Alteryx, or similar analytics and automation technologies.
• Experience using JIRA for end-to-end project delivery, workflow management, backlog prioritization, and dependency tracking.
• Exposure to agile delivery models, product-oriented organizations, or digital transformation programs.
• Experience supporting operating model redesign, control optimization, or business process modernization initiatives.
• Prior exposure to financial services, asset servicing, or middle office functions is beneficial but not required.

Additional Information:

• Duration: 12 month contract opportunity
• Hybrid Work Model: 4 days onsite required weekly in Pittsburgh, PA
• Rate Range: $40-45/hr w2 (based on experience)