Product Manager II

PA - Pittsburgh (15222)

IL - Chicago (60606)

PA - Philadelphia (19103)

OH - Cleveland

NY - New York (10173)

Full time

R235049

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Manager II within PNC's Debit Card Product Management organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Chicago, IL, Wilmington, Delaware, Cleveland, OH, or New York, NY.

This is an in office position Monday-Friday

The segmentation and measurement team will be tasked with using big data to garner a deep understanding of customer behavior to generate granular customer segmentation analysis, researching and developing engagement measurement frameworks, attribution analysis, and customer level profitability analysis.

This role will work across functions and products to drive consensus in customer segmentation and engagement definitions and derive analytical insights. The role will work with a cross-functional team to support product teams to understand the business strategy, impact of key customer behaviors and perform analytical research.

Responsibilities:

- Working with stakeholders to further the customer segmentation framework

- Performing data analysis around credit card, debit card and deposit products

- Developing key engagement metrics and attribution analysis of changes

- Partnering with cross functional teams to develop performance monitoring dashboards

Key skills include:

- Delivering effective communication and presentations

- Leadership and teamwork

- Business strategy and acumen

- Data mining and analysis (Python, spark, sql)

- Microsoft office

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.

+ Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.

+ Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements. Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise.

+ Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.

+ Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results. Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+  
** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+  
** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and…