Product Manager II

PA - Pittsburgh

Strongsville (OH090)

AZ - Phoenix

CO - Denver (80005)

TX - Dallas

Full time

R235054

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Manager II within PNC's Digital Workplace & Technolgoy organization, you will be based in either Pittsburgh PA, Dallas TX, Phoenix AZ, Strongsville OH, or Denver CO.

The Product Manager II will support the strategy, roadmap, adoption, and ongoing management of Microsoft Copilot Studio and Power Platform products. This role will work closely with Product Managers, Engineering teams, and business stakeholders to deliver capabilities that improve employee productivity and business outcomes. Responsibilities include developing product roadmaps, creating presentations and executive materials, driving user adoption, developing communications and job aids, supporting training and enablement efforts, gathering user feedback, and partnering with Engineering on product enhancements and issue resolution.

Key

Qualifications & Skills:

- Strong written and verbal communication skills

- Experience developing presentations, communications, training materials, and job aids

- Product management knowledge, including roadmap development and strategy

- Stakeholder management and cross-functional collaboration

- Experience driving product adoption and change management initiatives

- Knowledge of Microsoft 365, Microsoft Copilot Studio, Power Apps, Power Automate, and Power BI

- Understanding of AI, automation, and low-code/no-code platforms

- Analytical and problem-solving skills with a data-driven mindset

- Ability to manage multiple priorities in a fast-paced environment

This role serves as a key liaison between business users, product teams, and engineering partners to ensure successful delivery, adoption, and continuous improvement of Copilot Studio and Power Platform capabilities.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.

+ Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.

+ Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements. Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise.

+ Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.

+ Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results. Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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** Managing Risk**  -…