Tier 1 Help Desk Analyst: Fast, IT Support
Listed on 2026-09-20
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
STI is seeking an Help Desk Analyst in Pennsylvania to provide technical assistance to end users via phone, resolve hardware and software issues, and escalate complex cases to Tier 2 or 3rd party providers. Strong communication and teamwork are essential for delivering high-quality customer service.
Responsibilities include handling Remedy tickets, supporting Windows 7 and Office 365, and maintaining security and access via Active Directory.
Consider building your career as a Tier 1 Help Desk Analyst:
Fast, Friendly IT Support at STI.
Learn more about the Tier 1 Help Desk Analyst:
Fast, Friendly IT Support role in the description above.
We appreciate your interest in this position.
Join STI and contribute to our ongoing work.
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