Manager - Training Team

Number of Positions in Requisition 1

Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated, enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic-specific tools and frameworks (e.g., Sherlock, Nova, Orion). Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations.

Works closely with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single-platform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.

Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated, enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic-specific tools and frameworks (e.g., Sherlock, Nova, Orion). Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations.

Works closely with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single-platform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.

Guide teams in supporting, optimizing, and maintaining Epic and other applications, ensuring build quality and workflow alignment across clinical and operational domains.

Lead the design, configuration, and implementation of Epic enhancements and upgrades, ensuring adherence to Epic foundation standards while ensuring alignment with IS&T and operational priorities.

Collaborate with cross functional teams to resolve operational issues, support advanced root cause analysis, and implement targeted improvements that strengthen system reliability and reduce risk. Utilize Epic vendor tools (e.g., Sherlock logs, Nova upgrade review tools, and Orion project management solution) to coordinate efforts.

Influence technical direction by guiding decisions on tools, design approaches, and methodologies, ensuring alignment with IS&T and operational priorities while supporting tactical planning and aligning work to broader strategic plans.

Provide mentorship and technical guidance to analysts, reviewing designs for scalability, security, and maintainability and reinforcing best practices, including Epic's, across application and integration efforts.

Establish and maintain standards for integration design, documentation, and lifecycle management, ensuring consistency with evolving technologies and organizational priorities. Oversee vendor management, implementations, and maintenance processes, ensuring solutions meet performance, budget, and operational expectations.

• High School Diploma/GED
• 3 years Leadership experience, either through direct supervision of staff or equivalent responsibility in project management, team or operational leadership roles or
• 3 years Experience in Epic…