Sr. Lead, Behavior-Centered Design & Development

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,300 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. Nine out of nine times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50% and 85% for very large populations of people in poverty. Our vision is to scale our impact to protect 500 million people living in poverty from violence.

Embedded within the Strategy and Portfolio Management team of the Legal, Governance, Risk, and Compliance (LGRC) division, the new Sr. Lead, Behavior-Centered Design and Development role will play a critical part in achieving that vision as swiftly and effectively as possible.

This role will ensure that all LGRC projects and initiatives have the greatest impact possible by incorporating evidence-based principles from behavioral science into the division’s design of risk-management solutions. The role will own the creation and implementation of a Behavior-Centered Design Framework and programs along with a complementary Behavior-Centered Learning & Development Methodology, which will enable all subfunctions of LGRC to drive behavior change that is vital to effectively manage risks, seize opportunities presented by uncertainty, and accelerate mission success.

This position is hybrid (onsite Tuesdays and Thursdays) if located in the Washington, DC area or remote for non-local candidates. It is only available to US-based candidates if they have the right to work in the United States. It reports to the Director of Strategy and Portfolio Management.

• Strategic Behavior-Change Leadership

  • Lead a collaborative process that co-creates and deploys within LGRC a bespoke Behavior-Centered Design (BCD) Framework that puts behavior front and center in our management of prioritized risks, and provides a structure, process and resource suite for identifying desirable behaviors that are vital to the success of strategic objectives, developing clever solutions to overcome behavioral obstacles, measure success, and iteratively learn and improve.

  • Ensure the BCD Framework will:

    • Equip LGRC teammates with a pragmatic, user-focused process rooted in behavioral science and human-centered design that enables rapid, effective risk management and accelerates strategic goal achievement.

    • Enable the translation of priorities into motivational goal statements and behavior-centric OKRs.

    • Identify crucial moments -- specific situations where behavior has a disproportionate impact -- and link them to vital behaviors, which are high-leverage actions that drive prioritized outcomes.

    • Identify the drivers of behavior most relevant to fostering motivation and building ability to engage in the targeted vital behaviors.

    • Incorporate effective measurement that not only tracks results but motivates vital behavior.

    • Equip users with tools and resources enabling them to nimbly identify vital behaviors and design behavior-centered solutions that make it easier for people to engage in those behaviors that are vital to scaling protection of people living in poverty from violence.

  • Lead the adoption, integration, and utilization of the BCD Framework across LGRC.

  • Be an adviser and hands-on coach to interested leaders and other stakeholders outside LGRC, helping them learn and apply the BCD Framework to drive success.

  • Provide behavioral insights and data to inform strategic planning, risk mitigation strategies, and divisional transformation initiatives.

  • Promote a culture that embraces the notion that most risks – whether operational, financial, legal, or reputational – are either caused or exacerbated by human decisions and actions, and that by…