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Program Manager CCaaS
Job in
Pittsburgh, Allegheny County, Pennsylvania, 15289, USA
Listed on 2026-02-12
Listing for:
Employvision Inc.
Full Time
position Listed on 2026-02-12
Job specializations:
-
Management
IT Project Manager
Job Description & How to Apply Below
- Hands‑on experience with Genesys Cloud migrations.
- Experience supporting or managing CCaaS implementations
- The program involves implementing a CCaaS solution and migrating users to Genesys.
- Will be managing 4 project manager. Will be responsible for multi- million budget. The role requires strong experience with budget management and change orders.
- 2-3 days onsite at Newtown sqr. PA location
- Lead the end‑to‑end CCaaS transformation program, including the migration from Avaya to Genesys Cloud.
- Manage and mentor team of Project Managers, ensuring alignment, consistency, and delivery excellence across all work streams.
- Build and maintain integrated program plans, schedules, dependencies, and milestones.
- Drive hands‑on execution and proactively remove roadblocks to keep the program on track.
- Oversee a $30M program budget, including forecasting, variance tracking, and executive reporting.
- Own the change order process—evaluation, approvals, documentation, and stakeholder communication.
- Ensure financial discipline and alignment with organizational priorities.
- Serve as the primary point of contact for program updates, risks, and decisions.
- Partner with IT, business units, operations, training, and vendor teams to ensure smooth transition to Genesys Cloud.
- Deliver clear, concise weekly status updates to leadership and executive stakeholders.
- Establish and enforce program governance, reporting cadence, and documentation standards.
- Identify risks early, drive mitigation strategies, and escalate when necessary.
- Ensure compliance with internal PMO processes and audit requirements.
- Expert level IT program or project management experience.
- Proven experience supporting or managing Genesys Cloud initiatives (migration, deployment, or operational programs).
- Experience with CCaaS transformations or Avaya‑to‑Genesys migrations.
- Experience leading large, multi‑workstream programs and managing multiple PMs.
- Strong background in budget oversight, financial reporting, and change order management.
- Hands‑on delivery mindset with the ability to dive into details when needed.
- Excellent communication and executive‑level reporting skills.
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