Manager, AV Test Operations

Mission Summary

The AV Test Operations Manager is responsible for establishing best practices and operational protocols for Autonomous Vehicle (AV) Operators, working in collaboration with AV Test Supervisors and Leadership. Reporting to the Director of AV Test Operations, this role drives the safe, reliable, and efficient operation of Motional's AV testing and commercial fleet. This role serves as the secondary escalation point for Vehicle Operators encountering operational issues that cannot be resolved by Supervisors or require managerial intervention.

As an operational leader, you will oversee on-site teams, facilitate scalable operational frameworks, and build strong partnerships across engineering, program management, and fleet operations. You will champion a culture of safety, accountability, and innovation, while ensuring that Test Operations directly enables Motional's roadmap toward commercialization and a driverless future.

What you'll be doing:

* Coordinate with various cross-functional departments, including Autonomy, Test Engineering, Data Analytics, Fleet Operations, and Safety, to secure and allocate necessary resources for efficient and compliant operations.

* Proactive management of Test Operations to mitigate testing disruption

* Provide backup support for Vehicle Operator (VO) scheduling and vehicle dispatching.

* Develop and execute long-term operational planning and strategy for a 6- to 12-month horizon.

* Propose and execute on process and team efficiencies while maintaining the highest safety standards.

* Conduct weekly performance management check-ins with Supervisors.

* Review and investigate dash camera footage as required.

* Collect and meticulously track operational data and intelligence.

* Administer formal Performance Reviews for Operations Supervisors.

* Uphold and rigorously enforce company policies, procedures and performance management.

* Lead and manage group-level projects.

* Provide backup support for Supervisors in leading their staff.

* Deliver professional job coaching and development to both Operators and Supervisors.

* Participate in the interviewing and selection process for open positions reporting to the department.

* Possess shift flexibility and be available for on-call duties.

* Capable of transporting employees to occupational health facilities (e.g., Concentra) and operating company vehicles.

* Execute other duties as formally assigned.

What we're looking for:

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* Minimum of three (3) years of progressive management experience.

* Minimum of two (2) years of experience within the Autonomous Vehicle (AV) industry or other technical operations management experience.

* Advanced proficiency in Microsoft Office and G-Suite Applications.

* Exceptional time management and organizational skills.

* Demonstrated strength in verbal and written communication, including public speaking and formal presentation delivery.

* Proven ability to thrive in a high-paced and dynamic operational testing environment and successfully meet multiple demanding deadlines.

* Must possess a valid, in-state driver's license relevant to the primary working location.

* Maintain the ability to travel domestically up to 10% of the time.

Bonus points (not required):

* Experience in data analytics.

* Prior experience in formal coaching and mentoring.

* Familiarity with Jira and Confluence platforms.

Physical Demands

The employee is routinely required to utilize vision, sit, engage in conversation, and listen; frequently required to use repetitive hand motion, manipulate or feel objects, and to stand, walk, reach, bend, or lift up to fifty (50) pounds.

Working Environment

This role requires the ability to interface with both office and field environments. While primarily office-based, the Manager of AV Test Operations may be present at test facilities, requiring the ability to safely operate and ride in autonomous vehicles, oversee vehicle inspections, anticipate frequent interruptions during the workday, and engage in field operations as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.