Senior Vice President, Client Processing Manager

Senior Vice President, Client Processing Manager

We're seeking a future team member for the role of Senior Vice President, Client Processing Manager to join our Conventional Trust team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Manages Client Processing activities through other managers or a large team of senior professionals.
• Oversees all aspects of client account support, including solicitation, inquiries, transactional processing, and problem resolution.
• Acts as a top-level escalation point for external clients when issues remain unresolved at lower support levels.
• Ensures work volume meets established product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
• Identifies and implements process improvements to enhance efficiency and improve the experience for clients and stakeholders.
• Recruits, leads, motivates, and develops staff to maximize individual contribution, support professional growth, and foster strong team collaboration.
• Provides input into departmental budgets and planning activities.
• May develop business plans for team or group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of broader team objectives.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience required.
• Advanced or graduate degree preferred.
• 7–10 years of total work experience preferred.
• 1–3 years of management experience preferred.
• Experience in brokerage processing preferred.
• Applicable local or regional licenses and certifications required, as applicable to the business.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.