Director, Operations- Department of Gynecology Oncology

Director, Operations

UPMC Magee-Womens Hospital is seeking a dynamic and experienced Director, Operations to lead the operational strategy and daily management of the Department of Gynecologic Oncology. This highly visible leadership role oversees a complex, regional cancer program serving approximately 16,000 patients annually across 14 outpatient locations, including major sites at Magee-Womens Hospital, UPMC Passavant, UPMC Hamot, and UPMC Altoona, in addition to supporting operations for two inpatient oncology units at Magee and Passavant.

The Director will provide leadership for 28 direct reports, including staff and clinical providers, while ensuring efficient clinical operations, patient scheduling, resource management, workforce planning, and exceptional patient experiences. Responsibilities include optimizing clinic flow, driving operational performance, managing patient relations concerns and service recovery efforts, supporting quality and access initiatives, and partnering with physicians, advanced practice providers, and executive leadership to achieve departmental goals.

The department performs more than 2,300 surgeries annually and specializes in the diagnosis and treatment of cancers of the female reproductive system, including ovarian, uterine, cervical, vulvar, vaginal, and other rare gynecologic cancers. The ideal candidate will possess strong healthcare operations leadership experience, a passion for patient-centered care, proven success leading large multidisciplinary teams across multiple sites, and the ability to drive strategic initiatives that support growth, operational excellence, and outstanding clinical outcomes.

• Supervise coding and charge entry staff (where applicable). Work with staff to improve revenue process within the BU and solve problems and identify resources related to insurance coverage and reimbursement issues for all BU community based BU.
• Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers.
• Serve on all committees as assigned. Provide leadership, oversight and direction for assigned special project activities.
• Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.
• Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations.
• Develop operating and capital budgets for BU may include, but not limited to, PSD, School of Medicine and hospital. Ensure that BU meets budget goals. Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals.
• Responsible for the charge lag process ensuring the business unit (BU) professional fees are entered into the EPIC systems within established time frames. Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance.
• Manage the human resources functions for the BU including recruitment, performance evaluations, and corrective action regarding staff within the BU which may include, but not limited to, PSD, School of Medicine and hospital. Mentor office managers and staff.
• May assist with accredited fellowship program to ensure compliance with required training components and may act as liaison with GME department.
• Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives. Assist faculty and coach staff to establish and achieve programmatic goals.
• Oversee all contracts and lease agreements for BU. Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high quality products and supplies. May act as liaison to outside vendors.
• Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU. Provide assistance when opening BU in the community, identify market strategies, growth opportunities and oversee quality and efficiency of outpatient office locations. Ensure BU is in compliance with UPMC policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).
• Work closely with Clinical,…