Chief Engineer

General Manager

At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they're a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi.

We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.

The impact you'll have At Placemakr, our obsession with exceptional service isn't the only thing that sets us apart – it's our people! As a General Manager, your mission is to challenge, motivate, engage and lead your team to drive operational and budgetary excellence across your Placemakr property. You will embody a people-first mindset and instill accountability, ownership and innovation in every member of your team.

To best support your team and the business, this position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend you are expected to be on-site may be rotational and is at the discretion of you, your direct leader and Placemakr's operational standards.

• Stand up your asset's Engineering structure, including the hands-on implementation of all back-end and access systems, programming back of house and storage spaces, establishing a base inventory and timely ordering system, and creation of Maintenance SOPs and Preventative Maintenance plan
• Develop and execute building-specific engineering reporting, and a skilled and proactive maintenance strategy
• Ensure the asset is current on required inspections and licensing
• Take full ownership of onsite Engineering operations, collaborating cross-functionally and within your onsite property teams to develop and implement best practices geared towards optimizing asset health and aesthetics, work order completion and timeliness, and an internal turn process to promote occupancy and retention, and overall resident/guest and team member experience
• Provide input for operational and CAPEX budget, adhere to the established budget while maintaining the expected quality of service and asset maintenance
• Manage vendors' quality of service, compliance with company policies, timely invoice submission and payment
• Support talent acquisition efforts for all engineering roles within your Placemakr property
• Oversee, support, and train team members on Placemakr's and your SOPs and programs
• Ensure your property is maintaining a consistently high level of service and meeting Placemakr's brand standards
• Additional duties and responsibilities, as assigned

• A bachelor's degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree
• 3+ years' experience in a leadership role within retail, food & beverage, hospitality, multi-family or similar environment, where customer service is at the heart of the operation
• A minimum of 1+ years' experience of successful multi-department leadership; retail, food & beverage, multi-family or hospitality-focused experience strongly preferred
• Experience with executing on team member relationship issues and retention, engagement, succession planning, performance management and/or…