Clubhouse Quality Director, Lawrenceville

Estelle S. Campbell Clubhouse Quality Director

The Clubhouse Quality Director plays a critical leadership role in ensuring that programs at the Estelle S. Campbell Clubhouse meet BGCWPA's standards for program quality, youth safety, regulatory compliance, staff development, and continuous improvement.

Working in close partnership with the Clubhouse Director, the Quality Director leads the systems and practices that support high-quality programming and ensure compliance with Boys & Girls Clubs of America (BGCA) standards, Pennsylvania Department of Human Services (DHS) childcare regulations, including Chapter 3270, Keystone STARS requirements, food program requirements, and other applicable organizational and regulatory standards.

The Clubhouse Director and Quality Director serve as collaborative site leaders with distinct but complementary areas of responsibility. The Clubhouse Director maintains primary responsibility for the overall management, operations, staffing, community engagement, enrollment, partnerships, and performance of the Clubhouse. The Quality Director provides leadership and oversight related to program quality, licensing, compliance, staff development, documentation, assessment, and continuous quality improvement.

The Quality Director works directly alongside program staff to strengthen program implementation, youth engagement practices, activity planning, documentation, classroom and program environments, professional development, and quality improvement systems so that every young person receives a safe, engaging, enriching, inclusive, and high-quality Club experience.

The Quality Director will also partner with the Clubhouse Director in preparing for licensing visits, monitoring reviews and audits; maintaining staff credentials and required training documentation; supporting onboarding and professional development; and ensuring quality expectations are implemented consistently throughout Preschool, K-8 After school and Summer Camp, Teen, Sports, STEAM, and other Clubhouse programming.

• Lead with integrity and uphold the values and expectations outlined in the BGCWPA DNA Code:
  Mission Alignment, Accountability, Attitude, Communication, and Belonging.
• Model respectful, inclusive, and professional behavior at all times, cultivating a culture of trust, collaboration, accountability, and youth-centered excellence.
• Support staff in understanding and consistently demonstrating the expectations outlined in the BGCWPA DNA Code through coaching, training, reflective supervision, and daily practice.
• Promote a positive work environment where staff feel supported, engaged, prepared, and aligned with BGCWPA's mission and organizational culture.
• Partner closely with the Clubhouse Director to create a cohesive leadership approach and consistent expectations throughout the Clubhouse.
• Build positive and purposeful relationships with youth, families, staff, volunteers, community partners, schools, and other Clubhouse stakeholders.
• Partner with Quality Directors and other BGCWPA leaders across sites to share best practices, strengthen organizational consistency, and foster a culture of continuous learning and improvement.

• Serve as the Clubhouse's lead resource for program quality, licensing, regulatory compliance, staff development, and continuous quality improvement.
• Work in partnership with the Clubhouse Director to ensure programs and services prepare youth for success and reflect BGCWPA's mission, values, quality standards, and youth development practices.
• Provide leadership, coaching, and technical assistance to program staff to strengthen program implementation and youth engagement.
• Participate in regular leadership meetings with the Clubhouse Director to review program quality, compliance, staffing needs, upcoming deadlines, youth and family needs, and improvement priorities.
• Support the Clubhouse Director in establishing and maintaining clear policies, procedures, expectations, and site protocols.
• Lead by example through positive communication, accountability, organization, responsiveness, and solution-focused leadership.
• Help identify trends, challenges, and areas for improvement and collaborate with the Clubhouse Director to develop appropriate action plans.
• Provide leadership presence within Clubhouse programming, including direct observation and engagement with staff and youth.

• Lead the implementation of program quality systems to ensure Clubhouse programming aligns with BGCA standards, BGCWPA expectations, Keystone STARS requirements, and recognized best practices in positive youth development.
• Conduct regular program observations and provide timely coaching, feedback, modeling, and technical assistance to strengthen program delivery.
• Work alongside program staff to develop high-quality activity plans, lesson plans, classroom environments, schedules, transitions, and youth engagement strategies.
• Monitor programming to ensure youth experiences are safe,…