Site Operations Manager

Why Renovo?

Renovo Solutions is a nationwide healthcare and life sciences technology management company. We offer a range of opportunities for employees to grow within the company. With a presence in 40+ states and a growing international footprint, we provide comprehensive solutions for managing and maintaining the equipment our clients depend on. We prioritize investing in our employees’ development, offering various phases and advancement paths.

Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference while advancing your career with Renovo.

Renovo Solutions is a nationwide healthcare and life sciences technology management company. We offer a range of opportunities for employees to grow within the company. With a presence in 40+ states and a growing international footprint, we provide comprehensive solutions for managing and maintaining the equipment our clients depend on. We prioritize investing in our employees’ development, offering various phases and advancement paths.

Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference while advancing your career with Renovo.

The Site Operations Manager owns service delivery at an assigned client site. This is the seat the client experiences. Scientists, lab operations, and site quality staff deal with this role every day, and their view of the account is formed here rather than in a governance meeting. The role owns the whole site: technical supervision, coordination, work order execution and closeout, coverage, escalation, budget, and the people.

Every operational person at the site reports into this line. Nothing runs around it. This is a full-time on-site position. The role reports to the Regional Director of Operations and leads the site Technical Supervisor and Senior Instrument Service Coordinator, and through them the engineers, technicians, and coordinators. It partners with Sourcing and Payments, Master Data and Systems, Quality and Compliance, and the Technical Center of Excellence.

Where the site is paired peer-to-peer with a single-coverage location, the role provides that location with day-to-day technical and coordination support.

• Own daily service delivery at the site, including scheduled maintenance, demand work, calibration, and coordination scope.
• Deliver against contracted KPIs and SLAs at site level and act on the trend before it becomes a miss.
• Own work order quality from creation through dispatch, execution documentation, and closeout.
• Build and maintain the preventive maintenance plan so it lines up with client and end-user priorities, and adjust it as service data warrants.
• Own coverage planning, including absence, vacation, peak load, unplanned demand, and escort demand.
• Identify assets trending toward failure or high alert volume, take corrective action, and flag replacement candidates with the data behind them.
• Act as the senior operational escalation point at the site.

• Build working relationships with lab operations, scientific staff, site quality, and business stakeholders.
• Run the site operating rhythm, including operational reviews and regular contact with client site leadership.
• Keep site-specific requirements documented and current, and communicate every change to the people it affects.
• Handle client complaints at source and elevate with a plan, not a problem.
• Present site performance at quarterly business reviews.
• Surface additional service requests, scope growth, and conversion opportunities to the Regional Director.

• Lead the site team through the Technical Supervisor and Senior Instrument Service Coordinator, and through them the engineers, technicians, and coordinators.
• Own site staffing, including schedule, workload balance, open position management, and onboarding.
• Set performance expectations, run regular one to one conversations, and address performance issues directly.
• Own retention at the…