Agency Carrier Relations & Distribution Manager

The Agency Carrier Relations & Distribution Manager serves as the primary liaison between the agency and its insurance carrier partners. This role mirrors the function of a carrier-side Territory Representative but operates internally to drive strategic alignment, optimize carrier performance, and ensure effective market access for producers.

This position is responsible for managing all carrier relationships, maintaining a deep understanding of underwriting appetite and product changes, and translating carrier strategy into actionable guidance that supports agency growth and profitability.

Essential Job Duties and Responsibilities
:

• Serve as the primary point of contact for carrier territory representatives and leadership teams
• Develop and maintain strong, strategic relationships with all carrier partners
• Coordinate and lead regular carrier meetings, performance reviews, and planning sessions
• Act as the escalation point for underwriting, service, and operational issues
• Maintain a comprehensive, real-time understanding of:
• Product offerings and coverage enhancements
• Pricing trends and competitive positioning
• Monitor and communicate:
• Carrier exits, restrictions, and appetite changes
• Regulatory and compliance developments impacting carriers

Production & Performance Management

• Track production, hit ratios, and growth by carrier
• Identify opportunities to improve carrier mix, utilization, and profitability
• Align internal production with carrier goals, incentives, and contingency programs
• Partner with leadership to guide carrier placement strategy

Internal Communication & Training

• Translate carrier updates into clear, actionable guidance for sales and service teams
• Lead internal training on:
• New products and coverage changes
• Underwriting updates and appetite shifts
• Carrier-specific processes and requirements
• Ensure consistent alignment with current carrier expectations across teams

Operational & Process Alignment

• Stay current on:
• Carrier systems, platforms, and technology updates
• Submission, binding, and servicing workflows
• Collaborate with operations and technology teams to:
• Optimize quoting and placement processes
• Improve efficiency across carrier integrations
• Serve as a bridge between carrier partners and agency leadership
• Provide regular reporting and insights on:
• Strategic risks and opportunities
• Support executive decision-making related to carrier strategy and partnerships

Other

Job Duties and Responsibilities:

• Performs other related duties as assigned.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Supervisory Responsibilities:

• This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strategic thinking and strong business acumen
• Exceptional relationship management and influencing skills
• Ability to synthesize complex information into actionable insights
• Strong communication, presentation, and facilitation skills
• High level of organization and attention to detail
• Proactive, solutions-oriented mindset

Education and/or

Experience:

• Bachelor’s Degree from a Four (4) year College or University.
• 5+ years of experience in Property & Casualty insurance
• Prior experience as a Territory Representative, Marketing Representative, or Distribution Manager on the carrier side
• Strong understanding of:
• Personal Lines and/or Small Commercial P&C
• Carrier underwriting and distribution models
• Demonstrated knowledge of agency-carrier dynamics and production management
• Must live in PA, NJ, or NY area

Preferred

• Experience working with independent agencies
• Familiarity with multiple carrier systems and rating platforms
• Exposure to multi-state regulatory environments

Certificates, Licenses,…