Program Manager

Program Manager Project portfolio leadership for complex, engineered-to-order robotic packaging systems

About the Company CSG Talent is partnering with a well-established US designer and manufacturer of hygienic, vision-guided robotic packaging systems for the food industry. Its custom primary and secondary packaging solutions are engineered for ease of use, rapid start-up, worker safety, and food safety. The business combines deep automation expertise with an exceptional customer-focused and employee-centered culture.

The Program Manager is responsible for the leadership and performance of the Project Management organization. This role ensures the successful execution of the company's customer project portfolio from Purchase Order through Site Acceptance Testing (SAT), final customer acceptance, and project closeout. Working collaboratively across Sales, Engineering, Materials, Manufacturing, Service, and Finance, the Program Manager develops Project Managers, establishes organizational standards, and continuously improves project execution to deliver predictable business results and an exceptional customer experience.

• People Leadership & Organizational Capability Lead, coach, mentor, and develop Project Managers while fostering a culture of accountability, collaboration, customer focus, and continuous improvement. Recruit, develop, and retain high-performing talent through effective performance management, succession planning, and professional development.
• Establish department goals, performance expectations, key performance indicators (KPIs), and standard work that drive consistent execution and continuous improvement.
• Portfolio Execution Lead the customer project portfolio from Purchase Order through SAT, final acceptance, and closeout, ensuring commitments for scope, safety, quality, schedule, budget, and customer satisfaction are achieved. Balance project priorities, allocate resources, and proactively manage portfolio capacity, risks, constraints, and cross-functional dependencies. Lead project reviews, recovery planning, and the resolution of critical execution issues, serving as the management escalation point for significant customer and project concerns.
• Cross-Functional & Financial Leadership Partner with Sales, Engineering, Materials, Manufacturing, Service, and Finance to ensure effective communication, alignment, and execution throughout the project lifecycle. Monitor schedule adherence, financial results, resource utilization, forecasting, cash flow, change management, and customer satisfaction, providing timely portfolio reporting to executive leadership.
• Operating Systems & Continuous Improvement Develop, implement, and maintain project management methodologies, governance, policies, procedures, templates, and best practices. Champion business systems, technologies, and performance dashboards that improve project visibility, decision-making, execution, and organizational effectiveness. Lead Lessons Learned, root cause analysis, and continuous improvement initiatives that strengthen execution, improve predictability, and support strategic objectives. Identify and recommend organizational, process, and resource improvements that enhance operational performance, scalability, and customer value.
  
  Perform other duties as assigned in support of the business and its customers.

A minimum of seven (7) years of progressive project management experience within custom capital equipment, industrial automation, or engineered-to-order manufacturing. A minimum of three (3) years of leadership experience managing Project Managers or comparable project delivery professionals. Demonstrated success leading complex, multi-million-dollar customer project portfolios. Experience implementing project management systems, performance metrics, standardized business processes, and operational improvements.

Strong leadership, coaching, organizational development, and change management skills. Strong financial acumen, including budgeting, forecasting, profitability analysis, cash flow awareness, and resource planning.…