Supervisor, Capacity Management
Job in
Pittsburgh, Allegheny County, Pennsylvania, 15222, USA
Listed on 2026-10-03
Listing for:
UPMC
Full Time
position Listed on 2026-10-03
Job specializations:
-
Management
Healthcare Management, Operations Management, Change Management
Job Description & How to Apply Below
Hours:
Monday through Friday, 8:30 am to 5:00 pm; on call on a rotating basis.
Location:
Remote
Responsibilities:
+ Provide direct supervision, coaching, performance management, and professional development for Capacity Management Analysts.
+ Oversee work intake, prioritization, assignment, and resource allocation to ensure timely delivery of template management, optimization, and capacity management activities.
+ Monitor team performance, service levels, workload trends, and operational metrics to ensure effective execution and achievement of organizational goals.
+ Ensure template builds, modifications, and optimization efforts comply with established scheduling standards, governance requirements, and quality expectations.
+ Review and provide guidance on complex analyses, recommendations, and capacity management solutions to support patient access, provider productivity, and operational performance.
+ Serve as the primary escalation point for complex template, scheduling, and capacity-related issues and facilitate cross-functional problem resolution.
+ Partner with operational, access, clinical, and information systems stakeholders to evaluate needs, address challenges, and support access improvement initiatives.
+ Identify opportunities for standardization, process improvement, and operational efficiency through analysis of performance data, stakeholder feedback, and industry best practices.
+ Oversee quality assurance, testing, documentation, and auditing activities to ensure consistency, accuracy, and compliance across team deliverables.
+ Support the Sr. Manager in achieving departmental objectives through reporting, operational planning, resource management, and continuous improvement activities.
+ Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, Health Information Management, or related field; or equivalent combination of education and experience.
+ Progressive experience in healthcare operations, ambulatory access, template management, scheduling operations, healthcare IT, or capacity management.
+ Demonstrated experience leading projects, coordinating operational work, or supervising staff.
+ Strong understanding of provider template management, Epic Cadence functionality, scheduling workflows, and capacity management principles.
+ Experience interpreting operational and performance data to support decision-making and process improvement.
Strong communication, organizational, and relationship-management skills.
+ Ability to manage multiple priorities and lead teams in a fast-paced operational environment.
+ Preferred:
Epic Cadence certification or ability to obtain within a defined timeframe.
+ Prior supervisory or team-lead experience.
+ Experience supporting provider template governance, scheduling optimization, and access performance improvement initiatives.
+
Experience with healthcare reporting, analytics, and operational performance management.
Licensure, Certifications, and Clearances:
+ Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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