Sr. Manager, QA

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business‑to‑business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We have a long‑standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.

We are headquartered in Zurich, and have more than 12,000 passionate employees working in more than 40 countries worldwide.

• Provides strong and visible quality leadership within the facility and on the factory floor.
• Leverages quality staff and all plant cross‑functional staff to achieve the expectations of the factory’s quality system.
• Connects/influences local plant management and plant workforce to drive a best in class Quality/Food Safety Culture and provides technical FSQA support to operations.
• Oversees the implementation and sustainability of quality management systems and food safety systems at the facility.
• Plans, manages, organizes and controls the different activities related to Quality assurance and supports the quality team and plant daily with problem resolutions.
• Provides the plant quality leadership regarding any food safety incident.
• Responsible for the analytical lab & Quality supervisors in personnel management and work prioritization.
• Responsible for the investigation of product incidents and customer/consumer complaints at the plant level to ensure timely, accurate RCA’s are completed and effective CAPA’s are implemented and verified.
• Manages dispositions of products. Ensure clear responses are provided to customers or sales.
• Empowers direct staff and collaborates with necessary departments to quickly understand issues.
• Responsible for ensuring a strong internal audit program but also proactively seeks to identify and close gaps in compliance with company policies, GFSI, and regulatory requirements. Take all the actions necessary in order to meet the established and mandatory quality/food safety standard requirements (cGMPs, sanitation, HACCP, allergen management, changeover/flush, hold/release, traceability, EMP, external warehouse requirements, etc).
• Prepares and leads the plant for all visits from external regulatory agencies, GFSI and key customers.
• Guides the plant through external audits to meet expectations of customers, certification bodies (Kosher, Halal, organic, etc) and independent auditors.
• Responsible for working with Production, Upstream and Downstream teams to investigate non‑conforming products and supporting production to ensure that those performing testing are trained appropriately and any CCP/oPrP/PC checks are performed appropriately.

• 10 years of experience in an industrial engineering occupation.
• Global Food Safety Initiative (GFSI) food safety standards, preferably FSSC
  22000.
• HACCP, GMP, Pathogen Environmental Monitoring and Facility/Equipment Design.
• Implementation of Continuous Improvement tools, such as 5S, with extensive knowledge and experience with Root Cause Analysis.
• Formal certification in quality management system auditing.
• Understanding of food safety regulations, experience with allergen management.
• Computer software skills to include Word, Excel and PowerPoint.

Work location:

903 Industrial Hwy, Eddystone, PA 19022.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.