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Operations Support Lead — Quality & SLA Expert
Job in
Pittsburgh, Allegheny County, Pennsylvania, 15289, USA
Listed on 2026-08-26
Listing for:
Sedgwick
Full Time
position Listed on 2026-08-26
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist
Job Description & How to Apply Below
Sedgwick is seeking an Operations Support Services Specialist to lead OSS colleagues, manage workloads, and ensure SLA compliance. The role requires directing procedures and metrics, researching complex issues, and guiding training efforts for coordinators and associates.
The position emphasizes quality assurance, escalation handling, and ongoing process improvements across claims operations, with a comprehensive benefits package and a strong culture of work-life balance.
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