Lead Supervisor

Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serve as a Brand Ambassador, embodying Coach values and increasing brand awareness.
• Lead implementation of company initiatives and support full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.
• Establish trust, maintain integrity, and support an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance; implement individualized team development to increase overall customer experience.
• Exemplify strong business acumen and execute forward‑planned strategies to achieve leadership initiatives surrounding store goals/KPIs.
• Support the store with recruiting, interviewing, performance evaluation, and high‑level training as needed.
• Provide necessary feedback and guidance to improve individual performance on all levels; hold team accountable for achieving individual and business goals.
• Adhere to and enforce team compliance with company policies and procedures in addition to store operational procedures.
• Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Create a customer‑centric culture that prioritizes customer satisfaction and mentor the team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provide HR and conflict resolution support to the team and in the district in the absence of leadership.
• Champion the company's resources to support a healthy work environment for internal customers.

• 1+ year of equivalent experience in managing a competitive retail space at the lead supervisor level.
• Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds; at times lift and carry product, cartons, props, or fixtures up to 50 pounds.
• Physical ability to climb, bend, kneel, and maneuver sales floor and stockroom.

• Show courage by providing direct, actionable feedback and addressing problems promptly.
• Demonstrate creativity with unique ideas and novel connections.
• Maintain a customer focus by meeting expectations and using customer information for improvement.
• Handle ambiguity by coping with change, shifting gears, and acting without full information.
• Drive for results by exceeding goals and focusing on bottom‑line outcomes.
• Exhibit interpersonal savvy by building rapport and diffusing high‑tension situations.
• Learn on the fly with rapid problem solving and a willingness to experiment.
• Apply strategic agility, develop direct reports, and build effective teams.

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, and Tuition assistance.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or e