Sales Support Associate III

Coach Sales Support Associate

The Sales Support Associate plays a key role in delivering a high‑quality customer experience while supporting daily store operations. Responsibilities include customer service, cash handling, inventory management, and visual merchandising.

• Welcome clients with warmth, provide personalized assistance and support social media engagement.
• Operate POS accurately, manage cash wrap, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and collaborate with team and management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ year of prior retail experience (cashier/stock or sales), preferably in luxury or high‑end retail.
• Knowledge of fashion trends and market competitors.
• Familiarity with cash register systems, basic computer skills (iPad, laptop, Mobile POS, Internet), walkie‑talkie, and price/product release sheets.
• Strong attention to detail, organizational skills, and ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills; strong English language proficiency.
• Ability to work a flexible schedule, including nights, weekends, peak season, and public holidays.

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days, including public holidays.

Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

• Courage – provides direct feedback, faces issues promptly.
• Creativity – generates new ideas and connects unrelated concepts.
• Customer Focus – dedicated to meeting internal and external customer expectations.
• Deal With Ambiguity – handles change, uncertainty, and risk comfortably.
• Drive for Results – exceeds goals and pushes self and others for results.
• Interpersonal Savvy – builds rapport and manages high‑tension situations.
• Learning on the Fly – learns quickly, experiments, and finds solutions.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based solely on the applicant’s qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Base pay range: $15.00–$19.50 per hour. Tapestry will comply with minimum wage requirements and applicable pay laws.

• Medical, dental, and vision insurance
• 401(k) plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance and tuition assistance