Client Service Account Manager MidCorp - Healthcare - Vice President

Position: Client Service Account Manager MidCorp - Healthcare Payments - Vice President
ou are passionate about client relationships while creating solutions and driving revenue growth! You have found your team!

As a Client Service Account Manager in Healthcare Payments, you are an integral part of a team dedicated to managing and growing key healthcare provider relationships. You partner closely with internal teams to support revenue retention and growth opportunities. You are responsible for understanding client needs, proactively driving account success, and communicating valuable feedback to help shape Insta Med's products and services.

J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data ough embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

** Job responsibilities*
* + Manage midmarket clients with $20M to $2B in revenue, ensuring the health and satisfaction of customer relationships.

+ Serve as the main contact for clients, facilitating strategic and operational business activities.

+ Develop strong relationships with client leads and executives/C-suite.

+ Support revenue growth through business reviews, strategic account plans, and solution demonstrations.

+ Prepare and process customer orders and contracts to expand services or deliver new hardware.

+ Ensure successful utilization of Insta Med solutions and drive adoption across the territory.

+ Partner with JP Morgan bankers to manage customer relationships and identify joint sales opportunities.

+ Conduct outreach to communicate changes or new offerings that impact customer relationships.

+ Identify potential risks to customer retention and serve as the escalation point for issue resolution.

+ Maintain accurate customer account information, opportunity pipeline data, and documentation of activities.

+ Demonstrate a thorough understanding of Insta Med solutions and be willing to travel up to 20% of the time

** Required qualifications, capabilities, and skills*
* + 5 + years of proven success in a revenue-generating role

+ 5 + years of experience within healthcare, health-tech, and merchant services

+ Excellent people skills and ability to build relationships with customers.

+ Sound judgment in setting customer expectations and managing sensitive customer situations.

+ Excellent organizational skills in daily task management and follow-ups.

** Preferred qualifications, capabilities, and skills*
* + Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience.

+ Bachelor's degree or higher

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the…