Customer Care Sales Representative

Grow Customer Partnerships. Grow Your Career.

Fedegari Technologies is a global leader in sterilization, bio-decontamination, and contamination control solutions serving the biopharmaceutical and life science industries.

We’re looking for a Customer Care Sales Representative who enjoys building relationships, uncovering customer needs, and creating long-term value. In this role, you’ll work with Fedegari customers throughout the Americas to expand after-sales opportunities and help ensure they receive maximum value throughout the lifecycle of their equipment and systems.

• Develop and grow relationships within an established customer base.
• Sell consultatively across a portfolio of service agreements, modifications/upgrades, and after-sales solutions.
• Build your expertise as a consultative sales professional in the life sciences industry.
• Enjoy the autonomy of a remote, field-based role while developing meaningful customer partnerships throughout your territory.

As part of the Customer Care team, you will identify opportunities within Fedegari’s installed customer base, develop strategic customer relationships, and drive growth across our after-sales portfolio.

You’ll work closely with customers to understand their operational priorities and determine how Fedegari can best support their evolving service, equipment, and lifecycle needs.

• Reports to: Customer Care Director, Americas
• Travel: 75% business travel within North America. Candidates located within reasonable commuting distance of FTUS Headquarters in Sellersville, PA, including portions of Pennsylvania and New Jersey, may be expected to work onsite 1-2 days per week, as needed, when not travelling.
• Work arrangement: Primarily remote/field-based

For this search, we are particularly interested in candidates located in the Northeast and Southern Mid-Atlantic regions, including Pennsylvania, New Jersey, Connecticut, Massachusetts/Greater Boston, Washington, D.C., Virginia, and North Carolina.

• Achieve after-sales growth targets in alignment with regional and global business strategy.
• Develop relationships and expand business with high-potential customers while re-engaging inactive or lost accounts.
• Identify customer needs and position appropriate solutions across Fedegari’s after-sales and service portfolio.
• Support broader commercial sales efforts with service and lifecycle solutions.
• Execute customer visitation and territory plans across the assigned region.
• Monitor market potential, competitive activity, customer needs, and pricing trends and provide regular business updates to management.
• Partner with Product Management and Marketing to develop targeted customer campaigns and market initiatives.
• Represent Fedegari’s after-sales portfolio at industry events, trade shows, and conferences.

• Associate degree required; bachelor’s degree preferred in related field, including but not limited to business, economics, and/or marketing. An equivalent combination of education, training, and relevant professional experience will be considered.
• Minimum 3 years’ demonstrated success in B2B sales and account management, including prospecting, lead generation, pipeline management, and closing opportunities.
• Strong relationship-building, negotiation, and problem-solving skills.
• Ability to bring structure and sound judgment to complex or evolving customer needs.
• Engaging, professional communication and presentation skills.
• A collaborative approach and genuine willingness to learn and be coached.
• Proficiency with Microsoft Office and experience working with CRM systems.

• Experience in sterilization, bio-decontamination, pharmaceutical/life sciences, medical equipment, or medical device industries.
• Experience using Salesforce CRM.

Fedegari offers a competitive total rewards package:

• 100% employer-paid healthcare coverage, including medical, dental, and vision and Wellhub (Gympass) Membership
• Robust 401(k) and Tuition Reimburse Program(s)