Service Technician

Service Technician

Department: Global Services

Employment Type: Full Time

Location: Pittsburgh

Reporting To: Kevin Tapper

Description

FS-Elliott is expanding our Field Service team! We're seeking a skilled Service Technician responsible for equipment installations for the start-up, commission, preventative maintenance, and repair of our centrifugal compressor packages and equipment on-site. Additional responsibilities to provide technical support, training, and feedback related to our machines

This is a hands-on role where technical expertise, a problem-solving mindset, and a strong commitment to safety and customer satisfaction are essential.

Responsibilities

• Performs on-site start-up assistance, overhauls/repairs, maintenance and troubleshooting. Obtains first-hand information when troubles exist. Responsible for implementing corrective steps.

• Provides professional troubleshooting and technical support. Executes assignments with guidance from experienced service persons.

• Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times.

• Completes work order forms and other job-related paperwork on a daily basis.

• Reports equipment troubles. Enters such feedback into company databases.

• Presents training programs to channel partners and customers.

• Performs other related duties as assigned by management.

Skills Knowledge and Experience

Education:

• Associate's Degree or equivalent, or three to five years related experience and/or training, or equivalent combination of education and experience.

Required Skills and Competencies:

• Strong problem-solving and process analysis skills.
• Good judgment with the ability to make timely and sound decisions.
• Self-motivated, resourceful, and adaptable; able to work independently while contributing effectively within a team environment.
• Strong customer-centric attitude with a focus on delivering high-quality service.
• Broad understanding of safety, health, and environmental rules, regulations, policies, and procedures.
• Willingness to travel extensively (up to 75%) and work outside of standard business hours when necessary (with appropriate notice).
• Ability to obtain and maintain Unescorted Site Access, including passing a drug screening process.
• Working knowledge of Microsoft Office 365 applications.
• Experience with ERP systems (preferred).
• Strong verbal and written communication skills, including the ability to actively listen and convey technical information clearly and effectively.