Quality Control Technician

The Quality Control Technician Fulfilment is responsible for performing field audits, inspections, and quality checks on completed installations and service work. This role ensures compliance with company standards, client requirements, and safety regulations while supporting continuous improvement in technician performance and service
quality.

Responsibilities

Conduct field audits and inspections of completed installations, service calls, and technician work

Evaluate work quality against client specifications, company standards, and safety requirements

Identify defects, installation errors, and compliance issues, and document findings accurately

Provide real-time feedback and coaching to technicians in the field

Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality

Ensure adherence to SLA requirements, job scope, and customer experience standards

Complete audit reports, documentation, and photo validation using company systems

Support retraining efforts by identifying recurring quality issues and trends

Participate in quality improvement initiatives and process standardization efforts

Maintain compliance with OSHA regulations, client standards, and company policies

• Key Measures / Key Performance Indicators:
  Audit accuracy and inspection completion rates
  Identification and reduction of repeat service issues
  Quality compliance scores and defect rates
  Technician improvement following coaching/retraining
  Documentation accuracy and timeliness
  Contribution to overall service quality and customer satisfaction

Requirements

• PERSON OVERVIEW
  
  Education:
  
  High school diploma or equivalent preferred
  
  Experience:
  2 4 years of experience in telecom installation, service, or field operations
  
  Exposure:
  Field operations in telecom, broadband, or service delivery environments
  Installation standards, wiring practices, and customer equipment setup
  Quality assurance processes and audit procedures
• Interaction with technicians, supervisors, and customers in field environments
• Factors critical to success at ITG Communications for this position:
  Strong attention to detail and commitment to quality and accuracy
  Ability to identify issues and provide constructive feedback and coaching
  Solid understanding of installation standards and customer experience expectations
  Effective communication with field teams and leadership
  Commitment to safety and compliance standards
  
  Physical Requirements
  Ability to stand, walk, and perform physical labor for extended periods
  Ability to climb ladders and work at heights
  Ability to bend, kneel, crouch, and work in confined spaces
  Ability to lift, carry, and move materials up to 75 pounds
  Ability to operate tools and construction equipment safely
  Ability to work in all weather conditions and wear required PPE
• Must maintain a valid driver's license and operate company vehicles safely

Additional Comments

ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories.

It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.