Service Coordinator

Service Coordinator

TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives.

At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values:
Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility are best described in our commitment to TREK's Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day:

We believe that every member of the team is important to the success of the community and together we are committed to providing high-quality, community-focused housing. We are currently seeking an engaged and passionate professional to serve as Service Coordinator to The Reed & Dinwiddie properties with a combined 218 units.

Under the direction of the Regional & Community Manager, the Service Coordinator is responsible for the implementation and coordination of on-site resident services at The Reed & Dinwiddie. As a key partner to the Community Manager, the Service Coordinator empowers and supports households by providing direct services and fostering partnerships with external agencies. The role is focused on promoting lease compliance, preventing eviction, encouraging positive community engagement, and enhancing the quality of life for all residents.

The primary priorities of this position are:

• Supporting residents in upholding lease obligations and avoiding eviction
• Enhancing the overall resident experience and quality of life
• Building strong, collaborative relationships with community-serving institutions

Essential Functions:

• Coordinate and support all on-site service providers, ensuring they are well-resourced, working collaboratively, and avoiding duplication of services. Facilitate communication through regular engagement, including leading a monthly provider network meeting.
• Conduct outreach to external agencies to bring relevant services on-site for both individual residents and the broader community.
• Conduct outreach on the property to build positive relationships with residents, connect residents to each other and to identify community interests and needs.
• Serve as the primary liaison to the Resident Council, fostering a respectful and productive relationship. Support the Council in its efforts to represent resident interests and promote community engagement.
• Provide direct support to residents by connecting them with external resources to help meet lease obligations. This includes assistance with rent delinquency, recertification, and personal or social challenges.
• Participate in annual unit inspections with the management team. Conduct pre-inspection outreach to residents and follow up with those who receive failing results or below-average housekeeping scores, offering guidance and support.
• Champion the community's Hospitality Covenant by modeling respectful behavior, inspiring others, and holding staff and residents accountable.
• Follow up on referrals from management, external agencies, or service providers for residents who are experiencing challenges related to lease obligations—such as delinquent rent, recertification issues, or other concerns impacting housing stability or overall well-being.
• Understand the lease and community guidelines thoroughly; help residents interpret and meet their responsibilities. Facilitate communication between management and residents when needed to resolve issues.
• Plan and host regular community gatherings that are engaging, inclusive, and foster a sense of belonging. Organize educational events focused on topics relevant to resident needs (minimum of 11 per year).
• Develop resident leaders by encouraging and supporting resident-led initiatives that foster empowerment and leadership.
• Lead a recurring lease education and eviction…