Victims Compensation Coordinator

Victims Compensation Coordinator

The Victims Compensation Coordinator oversees CV's Victims Compensation Program and is considered the "in-house" expert on financial assistance for victims of crime. The Compensation Coordinator advocates for financial assistance both on an individual case basis and on a systems level.

Responsibilities:

• Provides basic information to callers/clients regarding the Victims Compensation Program, its eligibility requirements, expenses, and processes; providing an assessment of the caller's / client's financial needs.
• Responsible for regularly scheduled follow-up to clients, including phone calls, scheduling in-office visits and/or correspondence by mail, to assist the client in completing the claim form within the allotted time frame.
• Assists clients in the claims process by entering the completed claim to VCAP utilizing the DAVE system and collecting supporting documentation.
• Communicates with client/claimant throughout the process via mail, email, phone, and office visits and ensures they understand any and all communication from PCCD VCAP.
• Provides creditor intervention when needed by explaining VCAP process and advocating for the client.
• Works collaboratively with legal system advocates, District Attorney's Office, and VCAP to ensure restitution is ordered through the court when applicable.
• Assists client/claimant through the VCAP Appeals process, informing them of the process and providing support and advocacy.
• Utilizes the VCAP Single Point of Contact to help process claims as expeditiously and as accurately as possible.
• Strengthens and maintains relationships with all systems crime victims may encounter including: legal, medical, social services, funeral directors etc. by fostering ongoing relationships and establishing new ones.
• Provides Victims Compensation informational presentations to allied professionals as requested, in order to strengthen understanding of Victims Compensation and facilitate ongoing relationships and referrals from these entities.
• Provides individual and personal advocacy on behalf of victims, witnesses and significant others throughout all relevant systems such as the medical, legal and court systems.
• Responsible for entry into data collection systems (ETO) and maintaining client files related to Victims Compensation services. This includes ongoing review for closing inactive cases.
• Participates as an active member with all trainings, in-services, and department or organization meetings.
• Participates in other direct services as assigned such as community crisis response, once required training is completed.
• Provides crisis counseling and support to victims, witnesses and significant others of violence and crime including psycho-educational information on the impacts of violence and trauma, information on justice system, Victim's Rights/Media Rights.
• Participates in rotation of Support Staff for hotline during non-business hours.
• Provides and contributes to all assigned reports, grants and statistics as required by CV and/or the various funding sources.
• Other VOCA eligible duties as assigned.

Qualifications:

• Bachelor's degree in Social Work, Psychology, Criminology, or a related field or an Associate's degree in the same fields with three years minimum related work.
• Prior experience in social services, VCAP or victim services a plus.
• Able to serve as a liaison between clients, VCAP and appropriate service providers.
• Excellent verbal and written communication skills.
• Completion of mandatory victim assistance training including domestic violence, sexual assault/rape crisis, & other crimes and basic conflict resolution training – provided by the organization.
• Ability to commit to additional training hours as required.
• Ability to secure Act 33 and 34 (Child Abuse and Criminal History) and FBI clearances.
• Ability to secure additional clearances/testing that may be required by funding regulations.
• Proficient in Microsoft Office Programs; computer/database skills including ability to learn state, county, and CV's various software programs.
• Ability to work closely with others in a team environment.
• Supportive of organization's mission along with sensitivity of cultural…