Services Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Lancaster, PA, US

YWCA Lancaster is looking for full-time Housing Services Coordinator, who is an integral part of our team.

• Manage and maintain housing waitlists in accordance with organizational policies and funding requirements.
• Respond to housing inquiries from prospective residents, referral sources, and community partners.
• Conduct applicant screenings and assisting applicants to complete required documentation from initial inquiry through move-in.
• Coordinate move-in and move-out processes, ensuring all required documentation is completed.

• Prepare, process, and maintain leases, occupancy agreements, and related housing documentation.
• Monitor lease expiration dates and coordinate lease renewals, amendments, and updates.
• Maintain accurate and up-to-date electronic and physical resident files.
• Track and obtain required resident documentation, including income verification, identification, releases of information, and other compliance-related records.
• Conduct regular file audits to ensure completeness, accuracy, and ongoing compliance.
• Enter and maintain resident data within agency databases and electronic record systems.

• Assist residents with identifying and securing permanent housing opportunities.
• Support residents through housing search activities, including completing applications and gathering required documentation.
• Educate residents on lease responsibilities, tenant rights, and successful tenancy practices.
• Coordinate with case managers and other staff to address housing barriers and support housing stability.
• Assist residents during housing transitions, including moves to more independent or permanent housing settings.

• Develop and maintain positive working relationships with landlords, property managers, housing authorities, and local housing providers.
• Cultivate partnerships with landlords, property managers, nonprofit agencies, cand local housing resources to expand housing opportunities for residents.
• Coordinate housing referrals and facilitate communication among residents, landlords, and service providers.
• Maintain a current inventory of community housing resources and available housing units.

• Provide administrative support related to housing operations as assigned.
• Rotate on the on-call schedule, one week per month to answer emergency calls or lock-outs
• Participate in required trainings and professional development activities.

• Bachelor’s degree in Social Work, Psychology, or a health-related field (including mental health).
• Minimum of 2 years working in housing services, property management, social services, administrative support, or a related field.
• Experience working with unhoused or under-housed populations and knowledge of local services, community partners, and resources strongly preferred.
• Knowledge of local services, community partners, and resources preferred.
• Strong organizational skills and with ability to maintain accurate and confidential records
• Demonstrated commitment to a trauma-informed workplace that balances kindness, competence, and care toward self, colleagues, and populations served.
• Proficiency in Microsoft Office Suite and database software.
• Strong written and interpersonal communication skills.
• Ability to complete YWCA Lancaster’s Sexual Assault Prevention and Counseling Training Course, plus 12 hours of additional related training, upon hire.
• Ability to…