Quality Assurance Architect; AI & Automation Engineering

Position: Quality Assurance Architect (AI & Automation Engineering)
** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Assurance Architect within PNC's C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX.

Position Summary

We are seeking a highly experienced QA Architect to lead the transformation of Quality Engineering through advanced automation, AI-driven testing strategies, and modern engineering practices. This role will define and implement enterprise-scale test architectures, establish automation standards, champion AI-enabled quality solutions, and drive shift-left quality across Agile delivery teams.

The ideal candidate combines deep expertise in software testing and automation frameworks with hands-on experience leveraging Generative AI, Agentic AI, predictive analytics, and CI/CD technologies to improve software quality, delivery velocity, and operational excellence.

Key Responsibilities

Quality Engineering Strategy & Architecture

- Define and implement enterprise-wide QA architecture, standards, and best practices.

- Establish scalable automation frameworks supporting UI, API, database, cloud, and event-driven applications.

- Drive Quality Engineering transformation initiatives aligned with Agile and Dev Ops practices.

- Architect testing solutions that support continuous integration, continuous testing, and continuous delivery.

AI-Driven Quality Engineering

- Lead adoption of AI-powered testing solutions including:

o Automated test case generation

o Intelligent defect prediction and triage

o Self-healing automation frameworks

o Autonomous regression testing

o AI-assisted root cause analysis

- Evaluate and implement GenAI and Agentic AI capabilities within the QE lifecycle.

- Develop strategies leveraging tools such as Git Hub Copilot, AI test generation platforms, LLM-based testing solutions, and predictive analytics.

- Partner with engineering teams to identify opportunities where AI can improve productivity, coverage, and quality outcomes.

Test Automation Leadership

- Design and maintain enterprise automation architectures utilizing some of the in house capabilities such as :

o Playwright

o Selenium

o Cypress

o REST Assured

o Appium

o JMeter/Gatling

- Establish reusable automation patterns, libraries, and accelerator frameworks.

- Improve automation coverage, reliability, maintainability, and execution efficiency.

- Lead automation of functional, integration, regression, accessibility, performance, and API testing.

Dev Ops & CI/CD Integration

- Integrate automated quality gates into CI/CD pipelines.

- Partner with development teams to enable shift-left testing practices.

- Implement quality metrics, automated reporting, and release readiness dashboards.

- Design testing strategies for cloud-native and microservices-based architectures.

Engineering Leadership

- Mentor and coach QE Leads, Automation Engineers, and Test Architects.

- Conduct architecture reviews and provide technical guidance across teams.

- Establish Communities of Practice for Automation, Performance Testing, AI, and Quality Engineering.

- Influence senior technology leadership through engineering roadmaps and innovation proposals.

Quality Governance & Metrics

- Define KPIs and maturity models for:

o Automation adoption

o Defect leakage

o Test execution efficiency

o AI utilization

o Release quality

- Drive root cause analysis and continuous improvement initiatives.

- Ensure compliance with enterprise risk, audit, and regulatory requirements.

Required Qualifications

Experience

- Multiple years of Quality Engineering experience.

- 5+ years designing enterprise automation frameworks.

- 3+ years leading QA architecture or principal automation engineering initiatives.

- Experience implementing AI-enabled testing solutions in large-scale environments.

Required Technical Skills

Automation

- Playwright

- Selenium Web Driver

- Cypress

- Appium

- REST Assured

- Postman

- Cucumber BDD

Programming

- Java

- Python

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Responsible for development and support of processes, practices and tools necessary to produce quality products/services and to manage risk.

+ Researches and recommends hardware and software purchases for software quality assurance program. Selects and implements formal QA methodologies.

+ Architects and implements agile testing practices and tools. Evaluates, recommends and implements enterprise-wide defect-tracking software.

+…