Software Engineer- AI Agents​/Generative AI

Position: Software Engineer- AI Agents / Generative AI
OH - Strongsville

PA - Pittsburgh

Full time

R230541

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH.

As a Software Engineer, you will be responsible for supporting PNC's Data & Analytics (DnA) organization by designing, developing, and deploying AI-powered applications and agentic systems that leverage large language models (LLMs), orchestration frameworks, and enterprise data platforms. You will work closely with data scientists, data engineers, and business stakeholders to translate business needs into scalable AI solutions.

In addition to development responsibilities, you will monitor production AI solutions, analyze performance and telemetry metrics, identify optimization opportunities, and implement enhancements to improve reliability, efficiency, and business outcomes.

Key Responsibilities:

- Design, build, test, and deploy AI agents and GenAI-driven applications.

- Develop agentic workflows utilizing modern orchestration frameworks such as Lang Graph and Lang Chain.

- Build integrations with internal and external systems through REST APIs and other service interfaces.

- Implement and support Model Context Protocol (MCP) based solutions and integrations.

- Develop AI-powered automation solutions for data and analytics use cases.

- Collaborate with data scientists to operationalize AI models and measure business impact.

- Monitor deployed AI agents using observability and telemetry tools to evaluate performance, reliability, and usage patterns.

- Troubleshoot, optimize, and maintain AI applications in production environments.

- Partner with data engineers and analytics teams to automate and enhance data workflows.

- Contribute to best practices for AI engineering, model governance, scalability, and software development.

Key Qualifications &

Experience:

- Hands-on experience developing applications in Python.

- Experience building or integrating AI, machine learning, Generative AI, or LLM-based solutions.

- Experience with agent orchestration frameworks such as Lang Graph and/or Lang Chain.

- Experience developing and consuming REST APIs.

- Knowledge of Model Context Protocol (MCP) concepts and AI tool integrations.

- Experience deploying and supporting production software solutions.

- Strong problem-solving skills and ability to work in a collaborative environment.

- Experience building autonomous or agentic AI systems.

- Experience with PySpark and/or data engineering pipelines.

- Familiarity with cloud-native development and AI services.

- Experience with observability, monitoring, telemetry, and operational analytics.

- Experience working in large-scale enterprise environments.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Develops, tests and implements software solutions.

+ Designs software solutions to address business needs.

+ Writes code, tests and deploys software.

+ Prepares technical and procedural documentation required for software.

+ Maintains and debugs software.

PNC Employees take pride in our reputation and to continue…