Driver, Transportation Manager, Transportation

EPIQ Logistics is an expanding Amazon Delivery Service Partner committed to safe, reliable, and efficient delivery operations. We are looking for an experienced Amazon DSP Dispatcher who has a strong background in driver coordination, route monitoring, and Amazon delivery systems.

The DSP Dispatcher helps keep daily delivery operations organized and running smoothly. This role involves supporting drivers while they are on the road, monitoring route progress, assisting with operational changes, and helping ensure routes are completed safely and on schedule.

This position is a great fit for someone who understands Amazon DSP operations, communicates well with drivers and leadership, and can make quick, practical decisions during a busy delivery day.

• Manage daily dispatch operations and support successful route launches
• Track driver progress and route status throughout the day using Cortex
• Provide live driver support, including rescues, route adjustments, reassignments, and troubleshooting
• Review and monitor delivery performance metrics such as DCR, POD, EOC, safety, and on-time dispatch
• Coordinate rescue routes and make operational adjustments as needed
• Communicate professionally with Amazon OTR leadership regarding route updates and daily performance
• Follow all company procedures, safety expectations, and Amazon standards
• Assist with driver coaching, accountability, and ongoing performance improvement

• Previous Amazon DSP dispatch experience is required
• Knowledge of Amazon Flex, Cortex, and Amazon delivery metrics
• Strong leadership, communication, and organizational skills
• Ability to manage multiple tasks in a fast-paced delivery environment
• Excellent problem-solving skills and sound decision-making ability
• Proficient with computers, data tracking, and operational monitoring