Freight Logistics Manager

Freight Logistics Manager

This position is located in New Stanton, PA, but can be performed remotely.

As a Freight Logistics Manager within Product Operations, you will serve as Stack's go-to person for orchestrating safe, efficient, and compliant freight movements. In this role, you will lead both the implementation and execution phases of commercial pilots to guarantee successful customer onboarding, seamless lane launches, and strict SLA adherence. By managing vital external communications to prepare pilot customers for new lanes and expanded scope, you will bridge the gap between commercial growth and operational excellence to enable scalable business expansion.

Responsibilities:

• Ensure all pilot and test missions comply with Department of Transportation (Use the "Apply for this Job" box below). Federal Motor Carrier Safety Administration (FMCSA) regulations, as well as state-specific autonomous vehicle (AV) testing and deployment mandates.
• Establish and maintain standard operating procedures for freight disruptions, weather delays, and operational exceptions, ensuring minimal impact on customer supply chains.
• Identify operational bottlenecks and implement process improvements to lower unnecessary dwell time and delays on route.
• Oversee day-to-day freight movement for commercial pilot partners, ensuring delivery SLA is met and seamless hub-to-hub operations achieved.
• Act as a primary operational point of contact for pilot customers. Conduct regular operational reviews, provide performance metrics, and translate customer feedback into operational workflows.
• Partner with the product and engineering teams to provide operational feedback, helping to shape the internal dispatching tools, driver scheduling, asset and service tracking, and freight management software.

Qualifications:

• 5+ years in freight brokerage, carrier operations, or fleet management. Experience managing fleets or commercial accounts is highly preferred.
• Deep, practical knowledge of FMCSA regulations, Hours of Service (HOS) exceptions, and DOT safety management controls.
• Strong analytical skills with the ability to leverage transportation management systems (TMS) to optimize Stack's delivery SLA performance and overall efficiency.
• Proven ability to thrive in a fast-paced, evolving environment where operational workflows are being built from the ground up.
• Exceptional communication and relationship-building skills, with a track record of managing enterprise-level corporate clients.

We are proud to be an equal opportunity workplace. We believe that diverse teams produce the best ideas and outcomes. We are committed to building a culture of inclusion, entrepreneurship, and innovation across gender, race, age, sexual orientation, religion, disability, and identity.