Administrative Assistant

Interested in making a difference in the lives of others? Click on a position below to complete an application. Employment at UCP of Western Massachusetts, Inc.

UCP of Western Massachusetts is looking for dedicated, enthusiastic professionals with an interest in a rewarding career working with children or adults with disabilities in the community.

We provide a positive and supportive work environment for our employees. Our team members come from all backgrounds with a wide array of talents and interest and we expect all our employees to strive to support UCP’s values of mutual respect and dignity, upholding confidentiality, full involvement in community life for individuals with disabilities, non‑discrimination and teamwork. All positions require a minimum of a high school diploma or GED.

Post‑offer background checks will be conducted. UCP of Western Massachusetts is a drug‑free workplace.

UCP of Western Massachusetts is committed to the full inclusion of all qualified individuals. As part of this commitment, UCP will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at 413‑442‑1562.

Position: Administrative Assistant

Location: Pittsfield, MA

Remote Status: On‑Site

Job : 417

# of Openings: 1

Job Type: Part Time

Schedule: 20 hours per week

Location: Pittsfield, MA

The Community Living Options Administrative Assistant helps complete tasks relating to Transitional Assistance (TA)/Housing Search Entity (HSE) working alongside the Community Living Options Coordinator (CLOC). The goal of this role is to assist in helping participants transition from long‑term care to community living. This role also provides general administrative support to the Community Living Options department. All work is completed in compliance with the Provider Manuals for the ABI/MFP Waiver programs.

• Conduct weekly searches of Housing Navigator Website for new housing applications, waitlists and lottery opportunities. Assist with Housing Search Entity Referrals by completing housing applications and obtaining supporting documents.
• Organize, maintain and electronic files as well as paper documentation.
• Upload relevant documents into the Mass Ability portal.
• Collect and ensure member information and related documentation for all programs are accurate, current, and properly filed in a timely manner.
• Assist with documenting activity for billing.
• Maintain current referrals, related documentation, and Transitional Assistance plans.
• Back up point of contact for program members.
• Assist with Transitional Assistance purchases/wish list.
• Organize purchase orders, receipts, and track shipment dates for TA purchases.
• Coordinate receipt and delivery of Transitional Assistance orders and assist with in‑home setup as needed.

• A high school diploma or equivalent
• Basic proficiency in computer/search skills.
• Office 365 knowledge preferred with the ability to learn new systems and software required.
• Typing, filing, data entry and telephone skills
• Knowledge of local community resources and community‑based providers, and UCP programming preferred.
• Prior knowledge and experience with navigating housing applications including subsidized and low‑income housing is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills
• Cultural competency with service population
• Ability to maintain respect, confidentiality, and privacy of members.
• Strong organizational and time management skills, including the ability to work independently and be self‑motivated.
• Comfortable with troubleshooting, and fast paced and well‑organized.
• Ability to organize work, prioritize tasks, follow through on activities and meet deadlines.
• Detail oriented
• Ability to work flexible hours as needed.
• Ability and desire to work in a team environment.
• Must possess a cell phone capable of installing an approved MFA security app.
• Ability to conduct errands outside of the office, such as picking up documents and meeting deliveries in a timely…