Insurance Services Specialist

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Greylock Operations Center, Pittsfield, MA, US

5 days ago Requisition

Salary Range: $20.00 To $21.25 Hourly

Position Title: Insurance Service Specialist

Department: Greylock Insurance Agency

Work Arrangement: In-Office

Bilingual: Preferred not required

Sign on bonus: $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The above is a description of the ordinary duties of the position. It should be expected that from time‑to‑time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

• All customer inquiries, calls, and visits are handled promptly, professionally, and accurately.
• Agency communication channels and lead distribution processes are maintained accurately and efficiently.
• Mail and scanning processes are completed in a timely and organized manner.
• Office supply levels are maintained and provide front desk coverage.
• Payments are processed and transmitted in compliance with carrier guidelines and internal procedures.
• Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

• Experience:
  
  Two years prior customer service experience preferred.
• Education:
  
  High school diploma or equivalent.
• Licenses/Certifications:
  
  None required.
• Interpersonal
  
  Skills:
  
  Professional, upbeat communication style; ability to interact effectively with clients, vendors, and staff.
• Technical/Other
  
  Skills:
  
  Proficiency in Microsoft Office (Word, Excel); ability to use office equipment; experience with spreadsheets and data entry systems; strong organizational skills.
• Additional
  
  Competencies:
  
  Customer Service, Organizational Skills, Attention to Detail, Problem Solving.

Must be able to remain in a stationary position for extended periods, operate a computer and other office equipment, and communicate effectively with clients and staff.

Office setting with frequent interaction with staff, clients, and vendors. Occasional travel to other locations may be required, as well as participation in occasional community events.

The salary range for this role is $20.00 to $21.25 per hour.

• Competitive benefits including two comprehensive medical plan options.
• FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits.
• 401k plans with employer match and employer pension contributions.
• PTO, employee incentive plans, and profit sharing.
• Employer‑paid life insurance, short‑ and long‑term disability.
• Optional additional life, accident, critical illness benefits, and pet insurance.