Case Assistant, Senior Care ; PT

Why Join Us?

• Make a meaningful impact in the lives of older adults and individuals with disabilities.
• Join a mission-driven organization dedicated to helping people live independently in their communities.
• Work with a collaborative and supportive interdisciplinary team.

The SCO Case Assistant supports older adults and individuals with disabilities by helping them access and maintain Mass Health, housing assistance, and other public benefits. Working closely with Geriatric Services & Support Coordinators (GSSCs) and the Primary Care Team, this role assists with applications, renewals, documentation, follow‑up, and administrative support to help consumers remain safely and independently in the community.

• Assist with Mass Health applications, renewals, and eligibility reviews.
• Support applications for public benefits, housing programs, and community resources.
• Gather, organize, and submit required documentation.
• Track application status, deadlines, and follow‑up needs.
• Communicate with consumers, families, public agencies, and healthcare providers.

• Assist consumers with affordable and subsidized housing applications.
• Obtain and organize required housing documentation.
• Follow up with housing authorities and providers regarding application status.

• Maintain accurate consumer records and documentation.
• Enter information into agency databases and tracking systems.
• Scan and upload documents to electronic consumer files.
• Ensure compliance with confidentiality and program requirements.
• Perform general administrative duties and other assigned tasks.

• High School Diploma or equivalent.
• Valid Driver's License.
• One (1) year of experience in human services, healthcare, social services, housing, aging services, disability services, or a related field.
• Interest in working with older adults and individuals with disabilities.

• Knowledge of Mass Health, housing resources, or public benefits.
• Experience supporting older adults or individuals with disabilities.

• Strong organization and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines.
• Problem‑solving and resource coordination skills.
• Proficiency with Microsoft Office and database systems.
• Ability to work independently and collaboratively.

• Primarily office‑based with regular computer and phone use.
• Travel throughout Berkshire County required.
• Must have reliable transportation, valid driver's license, vehicle registration, and automobile insurance.
• May visit consumers' homes, healthcare facilities, and community agencies.