Clerk IV, One Stop

Berkshire Community College (BCC) has the distinction of being the first community college established in the Commonwealth of Massachusetts. Nestled in the scenic Berkshire Hills, our nearly 2,000 students have access to a wide range of career and transfer programs on our newly renovated campus. Occupying a scenic 180-acre property, just minutes from downtown Pittsfield, Massachusetts, BCC provides students from a broad range of cultural and socioeconomic backgrounds with an intimate learning environment, small class sizes, and much opportunity for interaction with faculty.

Berkshire County was home to many forward-thinking historic figures including, W.E.B. DuBois, Susan

B. Anthony, and Elizabeth (Mumbet) Freeman, all of whom were pioneers of social justice. The Berkshires contain both rural and urban elements, combining a beautiful natural environment with world class museums and other cultural opportunities. Pittsfield and Berkshire County continue to evolve, with immigrants from over 70 countries now calling the Berkshires their home. BCC seeks to recruit diverse employees who embrace, as well as demonstrate, a commitment to diversity and inclusion and whose experiences and perspectives model the opportunities and success derived from a college education.

Berkshire Community College is seeking to hire an organized, collaborative clerk to support the One Stop Enrollment Center and its offices, which include Admissions, Academic Advising and Coaching, Student Financial Services and the Office of the Registrar. Serving as the primary point of contact at the front welcome desk, this position warmly greets students, families, and visitors, provides excellent customer service, and assists individuals in navigating the College's enrollment and student support processes.

The Clerk works closely with students and their families, guiding them through various enrollment procedures and connecting them with the appropriate campus resources and offices.

Essential Functions:

• Serve as the first point of contact for students, families, and visitors by providing information and assistance in person, by telephone, email, and virtual platforms.
• Respond to routine inquiries regarding enrollment-related services, procedures, forms, and deadlines, referring complex issues to appropriate staff.
• Assist students and families with admissions applications and self-service systems by providing guidance on established procedures.
• Access, update, and maintain records; enter data and route inquiries to appropriate offices.
• Perform clerical duties including data entry, record maintenance, scheduling appointments, filing, and document processing.
• Process routine transactions such as registration entry, transcript requests, degree audit retrieval, and related enrollment services.
• Monitor incoming telephone calls and shared email accounts and respond to or forward inquiries as appropriate.
• Support student check-in/check-out processes and provide front-line customer service.
• Review documents and records for completeness and accuracy in accordance with established procedures.
• Maintain familiarity with enrollment-related policies and procedures in order to provide accurate information.
• Comply with FERPA regulations and communicate them as needed.
• Attend training and meetings and maintain meeting notes as assigned.
• Provide clerical and customer service support for enrollment-related events and activities

• Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.
  • A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*
  • A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*
  • A…