Guest Service Lead

Release Well-Being Center is a rapidly growing wellness center. Our total wellness offerings include yoga, fitness, meditation, spa, wellness education and nourishing food. We were recently named one of the top 5 best places to work and most innovative workplace by Metrowest Daily News! We are looking for qualified applications to join our team of mindful experts.

Are you someone with an interest in holistic health and wellness and looking to put down roots in an environment where you can learn and grow both professionally and personally? Are you looking for a position in an environment where you have the opportunity each day to serve, encourage, and collaborate with people who are on their journey to wellness? Are you someone who is energetic and community oriented?

Do you want to work in a fun, inspiring, and fast-paced environment? If so, we invite you to apply for our guest service Lead position.

The Guest Service Lead, or Manager on Duty (MoD) is a designation for the individual with overall responsibility for managing all operations on site during the designated period. The MoD is fully empowered and accountable for operations  objective of designating a MoD is to resolve issues immediately without engaging the owner or other management to the greatest extent possible.

The Guest Service Lead, or Manager on Duty (MoD) is for managing all operations on site during the designated period. The MoD is fully empowered and accountable for operations  objective of designating a MoD is to resolve issues immediately without engaging the owner or other management to the greatest extent possible.

• Embody the Release mission statement and Core Values
• Support daily operations by working directly with other Guest Services Leads, Guest Service Staff, and Providers
• Work Spa Attendant and Guest Concierge shifts as needed
• Provide and promote a professional, but relaxed, zen-like atmosphere in the center at all times. Interact with guests and employees with positivity and compassion.
• Actively engage guests to ascertain their level of satisfaction and respond to guest inquiries promptly, accurately, and pleasantly.
• Manage shift team to provide excellent guest service including balancing staffing needs at the desk and in spa, calling in additional staff or sending home staff to meet needs and manage payroll and fulfil any additional projects as requested.
• Oversee opening and closing procedures.
• Attend all scheduled trainings and leadership/guest services meetings
• Participate in the training of all Concierge and Spa Attendants in Spa Services duties

AN D MOR

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• Management: 1 year (Required)
• Customer service: 5 years (Required)
• Must have weekend availability and at least one evening during the week and one weekend shift
• Boston salary starting from $42k - $51k, additional incentive opportunities for employees working in both locations
• Job Types: Full-time, Part-time
• 100% contribution to PFML
• All Leads receive a free membership: enjoy one free spa service per month (with discounts on any remaining spa services), unlimited classes, and access to our Bliss area, along with discounts on workshops, retail items, and free meals from the Westborough cafe.