Customer Care Representative III

Maintain customer confidentiality and ensure familiarity with and compliance to all Berkshire Gas policies, standards,  and procedures related to data security.
4. Complete all tasks related to the Residential Arrearage Management Program (RAMP) to include determination of  customer eligibility/qualifications, calculation of forgiveness benefit / monthly credit amounts, calculation of customer’s payment amount and completion of program enrollment processing
• Effective verbal and written communication skills required Typing, PC, and Phone Skills needed   
• Experience/knowledge in Microsoft Excel and Word applications is a
-must
• Good organizational /analytical skills needed and ability to multi-task
• Two years customer service, billing or collections experience
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