Customer Service Representative

Hourly Pay Range: 19.8800 through 29.8300

Full Time , Shift 1 , 40 , 8:30am - 5pm (40)

Monday - Friday

Posted 03/13/2026

The Customer Service Representative is responsible for incoming and outgoing phone calls for the Patient Accounting Department to facilitate the billing and collection of all self-pay patient accounts receivables. The fiscal aspects are from the initial billing of Self-Pay accounts, setting up payment arrangements and follow‑up through final resolution of the accounts, including referral to Collection Agencies.

• Knowledge of third party billing and personal computer experience.
• Prior registration and admitting experience preferred.

Level of knowledge associated with Associates Degree

None

• Expert knowledge of and ability to interpret third party contractual agreements.
• Professional presentation with exceptional customer service skills including oral, written and telephone communication.
• Ability to consistently maintain high level of confidentiality.
• Strong typing skills and computer systems experience.
• Must possess and demonstrate strong organizational skills.
• Ability to speak the English language in a clearly understandable manner. Ability to troubleshoot, maintain proper operation of business equipment.
• Ability to handle stressful situations calmly and rationally.
• Meet deadlines even with a high volume of interruptions.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.