Assistant Operations Manager

Assistant Operations Manager

Job Details:

Job Location:

100 Dan Fox Drive - Pittsfield, MA 01201. Position Type:
Full Time. Education Level: Not Specified. Salary Range: $52,000.00 - $54,000.00. Salary Travel Percentage:
None. Supervisor:
Operations & Member Experience Manager. Classification:
Full-Time, Exempt. Updated: 7/11/2026.

• Lead daily operations through hands‑on supervision, coaching, and support of Member Service Associates and Leads.
• Maintain a visible presence at the front desk by working side‑by‑side with the Member Services team throughout scheduled shifts.
• Perform member check‑ins, phones, reservations, membership sales inquiries, and problem resolution during busy periods.
• Foster a positive, service‑focused culture built on teamwork, accountability, and professionalism.
• Assist with recruiting, interviewing, onboarding, and training new team members.
• Conduct 30‑, 60‑, and 90‑day check‑ins with new employees.
• Provide ongoing coaching, recognition, and performance feedback.
• Model exceptional customer service, professionalism, and operational excellence.
• Serve as Manager on Duty as assigned.

• Ensure daily opening and closing procedures are completed in accordance with club standards.
• Complete routine facility walkthroughs to ensure cleanliness, organization, safety, and operational readiness.
• Oversee scheduling and shift coverage for the Member Services team.
• Ensure club policies, procedures, and service standards are consistently followed.
• Oversee daily cash procedures.
• Monitor facility presentation and proactively address operational concerns before they impact the member experience.
• Partner with the Operations & Member Experience Manager to improve operational processes, efficiencies, and consistency across departments.
• Support communication between departments to ensure smooth daily operations.

• Support the member experience through exceptional service, relationship building, and proactive communication.
• Resolve member concerns professionally, promptly, and with empathy.
• Ensure the front desk remains welcoming, organized, efficient, and member‑focused.
• Identify opportunities to enhance the overall member experience.

• Support membership billing, payment collections, and account maintenance.
• Respond to member billing inquiries and resolve account discrepancies in a timely and professional manner.
• Process membership changes, freezes, cancellations, and account updates in accordance with company policies.
• Maintain operational reports, logs, and documentation.
• Support Club Automation processes and membership administration.
• Assist with operational reporting and projects as assigned.

This position involves a combination of administrative responsibilities and active leadership within a health club environment. The Assistant Operations Manager must be able to sit, stand, walk, and move throughout the facility for extended periods while supervising operations, supporting staff, and assisting members. The role requires frequent movement between departments, prolonged standing at the front desk, and active participation in daily operations.

The position also requires the ability to use computers and standard office equipment, communicate effectively in person and by phone, and occasionally lift or move items weighing up to 40 pounds. Responsibilities may require bending, reaching, carrying supplies, and assisting with operational needs throughout the club.

The duties and responsibilities described above are intended to describe the general nature and level of work performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify, add, or remove duties as business needs change. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with the Americans with Disabilities Act.

• High School Degree or Equivalent required. Associate's degree or higher preferred.
• Minimum of two years of…